Contact Center

Hello All,I have a 8.5(1) UCCX deployment thats being set up to only use the G729 voice codec (servers are hosted in a 'cloud' providing an IVR service to many remote sites - no agents).Been playing around trying to get a 'prompt recording' script wo...

Do any know how to disable the IPPA CSQ stats screen or fine tune the CSQ stats screen so it only will pop out once the call is coming in via the IPCC?Else how to disable it so it wont pop up all the time?

We are working on a custom CTIOS agent desktop and are experiencing an issue, and we were wondering if anyone else has seen the same problem and knows a work-around.A supervisor barges in on a call for one of the agents in her team and then leaves th...

Can someone please explain me the differences between different type of Network vru's . Especially between Type2 and Type10 .Thanks in advance,Sasikumar.

Hi,we are developing some custom reports in UCCX 8.5. We know that we need to use uccxhruser but we never has set a password for this user. We don't know in which way can affect to other applications if we set a password.Could anybody help me?Regards

Dear networkers,After installing the Cisco Advanced Quality Management product (from DVD) and while configuring the "site configuration setup" and after clicking on next button; we face the following error message :"Invlaid License : The number of ma...

I have been tasked to add an "emergency announcement turn on/off" section to an existing script for a call center.  I have all items working, except the function of setting a variable (related to a specific emergency announcement - there are 9 such p...

Hi,Can anyone please explain what does Return column in Webview mean?The online help says:Completed Tasks: Return The number of tasks of the call type that software routed to Return nodes during the half-hour interval. Derived from: Call_Type_Half_Ho...

Hi everyone. First time posting, so I'm not sure if there is a particular format I'm supposed to be using or not, so my apologies in advance. I have a queue that takes a caller, selects a resource, puts the call on hold, gets the agent extension of t...

Hi,UCCX Script editor 8.5.1 was working fine but after the window 7 laptop reboot (I believe it updated Java version) script editor just doesn't work. I can log in ok but when I click on file-open it comes up with error message: Failed to load script...

We have an issue with using the supervisor software to monitor calls... it records silence. The size of the file it outputs is correct but it is completely blank.The users are using Windows XP machines and I have checked that the QOS RSVP service on ...

Hi,I'm rying to configure a Database Connection to a MS SQL 2008 Server, but so far unsuccessful.What I've done is:- installing the "net.sourceforge.jtds.jdbc.Driver" (jtds-1.2.5.jar)- configuring a Data Source with the JDBC URL: jdbc:jtds:sqlserver:...