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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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_dnis and _ani in activity logs

In the activity logs I see _dnis and _ani with some values. Can I know what are these variables and why we use them?The Userguide says that they are sent by default. Just wondering why we use them.sample logs -,07...

ram by Beginner
  • 3 replies
  • 0 Helpful votes

Resolved! Real Time Reporting Stats - UCCX

Hello,I wonder how often the statistics of the real time reporting stats are refreshed.For example about average talk duration, contacts handled per queue. Are those stats only reset manually with the button and when the CCX Engine service is restart...

dsalamanca by Beginner
  • 1 replies
  • 0 Helpful votes

UCCX Upgrade 8.5 su3

Hello all,I have UCCX 7.0.1.(SR5), needs to upgrade to 8.5.I took BARS and PUT Backups. I have license - L-CCX-85-CMBLDLIC =   CCX 8.5 CCX CM Bundle Appliance Entitlement.-1My question is can i do a 'PUT' upgrade with the above license? or with this ...

VmWare Networking

Hello GuysScenerio==========        I am trying to build a lab @home , where I have installed CUCM on VmWare on Server1.        2 Sprawlers has been installed on VmWare on Server 2.        In the Network Adapter setting I am using Host Only        Co...

UCCX agent stuck in Not Ready status

Hi             ThereWe are using uccx 7 and 1 agent's status stuck in the "Not Ready".We can not see his account in the supervisor but in the "Resource Cisco Unified Contact Center Express Stats" I can see his status is in Not Ready for more than 44 ...

yixiu0317 by Beginner
  • 2 replies
  • 0 Helpful votes

CVP call studio Video tutorial

          Hi Team Is there any CVP call studio Video tutorial to make advanced call flow Integrated with Database IE(Oracle or SQL).also how to call JAR integrated file in Advanced prompt element.Please advise is there any Video tutorial or Online Co...

ahmedpower by Beginner
  • 1 replies
  • 0 Helpful votes

UCCX8.5 with CUIC8.5 Reporting

Hi,Does anyone try to use CUIC8.5 to make custom reports for UCCX8.5?I see in the UCCX roadmap that it will be supported in UCCX 8.6.But I see in the CUIC data source configuration also support informix DB.So I'm not sure if there is any problem if I...