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CUIC Report for direct or outbound call from Agent.

Hello All,I have not had too much experience with CUIC so I was wondering if there is a historical report that will identify calls either direct to and Agent line (not via call type) or would like wise indicate an outbound call??? I am assuming that ...

VLT06 by Participant
  • 2193 Views
  • 2 replies
  • 0 Helpful votes

Emergency Script for uccx version 8

Hi All!    I'm a novice at scripting and have to edit an advance (for me) script for uccx version 8 and was wondering if anyone had an example script for an emergency script that would edit a status.xml file (changing the text from "open" to"closed f...

bmcghee by Beginner
  • 2159 Views
  • 7 replies
  • 0 Helpful votes

CVP Agent Greeting and Call Recording

Does the BiB do multiple stream media forking?We need to know if call recording platforms using Dual Media Stream/Built in Bridge recording will capture the CVP Agent Greeting as part of the call recording or not.Or does the Recording Server have to ...

braclarke by Beginner
  • 1048 Views
  • 2 replies
  • 0 Helpful votes

custom java classes in uccx 8.5

We are trying to write some custom java classes in uccx 8.5 and are running into troubles.What version of jdk should the classes be written in?  we are seeing 1.4 and 1.6 in the documentation.Is there format that the classes should be written in?Is t...

chasfelss by Beginner
  • 2445 Views
  • 5 replies
  • 0 Helpful votes

Resolved! CUCM 8.5 and UCCX integration

                   Hello guys!Im in the process of installing and integrating a Contact Center to an existing CUCM8.5. Never done this before. My first two questions are the following:1. The client requires voice recording, does voice recording requi...

fuhrersk8 by Participant
  • 1327 Views
  • 2 replies
  • 0 Helpful votes

Cisco Finesse - Instalation

Hi,Can anyone help me with the installation of Finesse.I followed the installation guide but i couldn't finish the installation because the DNS server, which is Mandatory for Cisco Finesse.I used the DNS of my Domain Controller.Any idea what i did wr...

what is unsupported operation

Hi all,I have received following debug from isdn q931. as any calls couldnt be established. what is the problem ? I have as5350 gateway.Protocol Profile = Remote Operations Protocol0xA13702029FBE060A2B0C028853033601010130250A0104042000140800080400030...

Resolved! Cisco Finesse - Not Ready Reason Codes

Hi,Can anyone tell me if it's possible to go from one not ready reason code straight to another without going ready in between?Example:Agent goes to lunch, selects Not Ready (Lunch). Comes back from lunch and goes to a meeting - they need to go to No...

brian1mcc by Enthusiast
  • 2320 Views
  • 5 replies
  • 0 Helpful votes

After a forced delete of the Reporting Server, the Call Server state did not change from the Down state to the Partial or Up state.

Hello,This occured in my Lab Env. while testing (CVP all in one box).After a forced delete of the Reporting Server, the Call Server state did not change from the Down state to the Partial or Up state.Error : Opsconsole Control Center:  Call Server st...