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Hi guys,I have a UCCX with HA deployment. The first cluster has profile.ini that is empty, no content in the text file (probably due to a power failure on the server). I Checked the profile.ini on the other server and it has data in it.Is it safe to ...

Is it ok to create a new administator account on a UCCX 7.02 server and remove the account "Administrator" ?  We have gone through two upgrades where I have asked for the installer to change from default and it never happened                  

                   Hi everyone,Please I need a validated BoM for Cisco Unified Contact Express Solution for Five Agents..brsamson

With UCCX 8.5 and Enhanced User licensing, is there a way to create a Task to copy the ANI so an agent can paste the number into another application?                  

Hello,If I look in Real-Time Reporting, the number of logged-in resources is 29.  If I go on the CLI and run show uccx cad license usage, it's telling me that there are 26 licences in use.What's the reason for the difference?I've tried counting the s...

On the supervisor desktop, some agent names and the login names are missing. Checked the skills assigned per analyst.ICM 7.0 SR3-CTIOS Server 7.0 SR2-CCM 4.1.3. Please assist.

Can any of you share the UCCE implementation and configuration videos or please share the link to get these videos.

                   Hi,               I want to custimizied IPCC express 8.0  agent reports means i want certian colums need to removed and added some other infomration in an reportIs it possible or notthanks

Hello all,We have a WallBoard working with UCCX 7.0.1. The wallboard present a wrong statistics, always the same data.Any idea about how can we reset o restart the service that manage the real time snapshot writing for the wallboard?Thanks,

Using IPCC Enterprise 7.0, I can't see the time a caller spent in queue in the activity pane in CAD. The CAD guide only had one reference to it which was a reg setting on the PG. I checked and my reg setting is already correct. Anybody have any id...

I have a UCCX 8.5.  The system is set to change the agent state to Not Ready when the agent does not answer (RNA).  Is there a way to change this parameter on a per agent basis?  Or is there a way to display a notification in CAD when it happens?

Hi All,I would like to use the RSM feature to monitor agent sets, and I've been through the Cisco Remote Silence Monitoring Installation and Administration Guide, Release 8.5(2) However I couldn't find out anywhere if there is any possibility to pro...

Hey GuysDoes anyone know a what that permits an agent to be a member of multiple teams. Business want to only se team stats/CSQs etc, but some agents need to operate in multiple teams.Thanks Mike