I have two CUSP diffrent IP addresses and hostnames. I want them to both have the same CUSP configuration on the module. Is there a way I can take the configuration and copy to a ftp server and then onto the other CUSP without any IP address or h...
Hi, Am trying to use Crystal report 2008 to generate report from the UCCX 7.1 I could not find any statup guide. Can someone help me the newbie for CRS.Thank youPC
Hello UCCX gurus, I'm new to the UCCX world but, I've been given the task to create a queue that while users are waiting in the queue will every so often tell them " your current or estimated wait time is....."Does anyone have a sample script on how ...
This is ICM 8.5, CVP 8.5 and Avaya CM 5.2. I'm trying to configure the system to be able to Translation Route a call back into CVP that originally started in CVP. I've read and read Cisco documentation that talk about various ways it can be done bu...
HelloI woult know where to find the failover log event in the RTMT, it is in the MCVD logs?I'm not sure, but I have not found any event related to failover into the MCVD logsPlease, can someone help me?Thank you!!!
Hi,Would change of a configuration in Configuration Manager/Tools/Miscellaneous Tools/System Information require restarting ICM services?Which ones?Thanks,Dilip
How call server service(ICM,SIP,IVR) are intercommunicating. i was gone through comprehensive call flow, when call hits on CVP with help of SIP service and communicate with ICM using ICM service.HOw ICM and SIP service are communicating.
Today we notice all buttons in the agent console (email section) are disabled so any case can be closed or answered. Any idea about this issue?Thanks in Advance
Morning The Rtcsqssummary table does n't show the service level count field. Is there any way that the value can be calculated from another tables for the real time data.Thanks - guill
Secure VPN Connection terminated locally by the client. Reason 429:Unable to resolve server address - kindly see what the problem and how to solve it ?? thank you---Posted by WebUser Neo Wiz from Cisco Support Community App
Hi,I am new to using UCCX and am currently having issues performing a scheduled or immediate backup. I am VPN'd into the clients network and have connectivity between the IPCC server and the destination of the folder on another server in which I wan...
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