Contact Center

I want to pre-fill an agent's supervisor ID into a chat window or to provide a "speed dial" to the agent's supervisor extension.I don't see a way to retrieve that information using CTI OS.  Have I missed it?  Or is there another way?

We have side A and side B proggers in our test lab setup. In PG2A pgagent service, the following messages are displaying:-----------------------------------------01:00:00 pg2A-pgag Connection to Central Controller side B established (medium priority)...

has anyone out there created an Agent report which shows Inbound and outbound calls with Numbers Called, time stamos, length of calls etc... if not has anyone any pointers as to which are the best tables o use?

Good day!I try configure outbound campain on UCCX 8.5.1.11003-32UCCX call customer but does not pass RTP. We use SIP trunk beetwen VG and CUCM.When we call to RP from internal phone we can hear IVR. Outbound Campign use same application.What could be...

Hi all,I'm trying to create an Outbound Campaign IVR based.the license is OK because is a Premium with Outbound IVR ports.The goal is a Campaign that call the contacts and play them a message.In my case, when the campaign start, the contact is called...

I will be performing new ucce setup on new UCS B series chasis.Havent have complete idea like where to start & what all config need to be done on UCS but known on ucs terminology.can someone through lights on config parameter to start config steps to...

Hello, After installing ICM 6.0 Logger, Router and AW (Realtime) I tried to make a PG Generic at the PG Explorer Tool. When I try to save the selected items I have an SQL error "Failed to update the database. SQL Server Error, error: 2627, state 1, s...

Getting these critical alerts.what does this mean?UCCX 8.5.1SU4

Hello Everyone,I am running into an issue which is weird. I hope someone out there knows how to fix this:Customer calls from outside. This incoming call hits the Queue. Agent "A" picks up the call. Agent "A" transfers this call from his IPCC extensio...

Hi all,I have recently installed HRC from the plugins onto another users machine so that they are able to run reports etc.HRC runs on my machine with no issues at all however on the new machine I am unable to log in. I get the following HRC error:'Fa...

Hi All, I need to obtain the number of calls that successfully traversed the DB  lookup node.Can you please let me know, what is the variable I need to add after the DB lookup node to capture the number of succesful calls.Kindly help.

Hi,We've changed an AgentID of one agent. CTIOS Agent Desktop's agentID has been updated but on CTIOS Supervisor Desktop, agentID of that agent is still showing the old agentID.Anyone knows how to refresh the agentID on the CTIOS Supervisor Desktop?A...