Contact Center

Hi  experts !1.Any one help in finding out the received, answered and missed ,transfered  in  /  out  calls  in  UCCE  using SQL query for a particular month or day.       2. We have some  custom report templetes defined ,  need to  know  , how can w...

Hello,Does anyone if you can do silent monitor on cisco IP communicator?Thanks.

Hi,     I have a call center script with multiple CSQs, sometimes the callers are reaching wrong CSQ but the agent is handling the caller as he already has the capability to do so, but in the reporting this call will be recorded on the wrong CSQ that...

                  Hi allRecently there had been a AD migration from 2003 to 2008 successfully due to this,  there is a chnage of ip address for AD .the question is   ,  how, what and where  the  change of  ipaddress of  AD  be  addressed  in UCCE 7.1...

Hi I have IPCC server 5.0 deployed in high availability ( 2 servers in Cluster ), I restarted the secondary server as it was UP since 160 days and after rebooting, all of services on server are still running but when i try login using http://ipadress...

Please can you confirm whether or not the Cisco 8941 IP phones are  suppoorted with UCCE 8.5. If they are not, is there a timeframe (and  version) when they are expected to be supported?According to the ‘Cisco Unified Contact Center Enterprise (Unifi...

Hi All,I was hoping someone might be able to help with this.I'm writing a holiday script, it uses XML to check whether the date is a holiday or halfday. XML below<?xml version="1.0" encoding="ISO-8859-1"?><Holidays>  <Holiday Date="1/1/2012">Holiday<...

                   Hello    when a call arrive at the script editor, how to transfer this call  to another call through gw?    the call flow is :  call-- >gw-->CUCM-->CVP-->ICM(script edit)     the  script editor shows below,I use the Label ,and set ...

Hi,Where can I download the software for UCCE 8.5.ThanksSent from Cisco Technical Support iPad App

Hi all,I have a client who is willing to deploy a new UC solution. He has an HP Service Manager and, one of the requirements is that the Contact Center solution can be integrated with their HP Service Manger.Does anyone knows if this integration is p...

Dear all,Is it possible that we can create a agent and use the cisco IP communicatore and hard IP phone at same time for that agent. These two phones will work as a backup. If hard phone goes down it will automatically switch to soft phone and vice v...

                   Hi all,I have download a ccx7.0 software, but system point out " need to install ccx7.0 patch" firstly when i begin to install it.oh my god！ Who can tell me where can find the patch? thx!