Hi, Am trying to use Crystal report 2008 to generate report from the UCCX 7.1 I could not find any statup guide. Can someone help me the newbie for CRS.Thank youPC
Hi, Am trying to use Crystal report 2008 to generate report from the UCCX 7.1 I could not find any statup guide. Can someone help me the newbie for CRS.Thank youPC
Hello UCCX gurus, I'm new to the UCCX world but, I've been given the task to create a queue that while users are waiting in the queue will every so often tell them " your current or estimated wait time is....."Does anyone have a sample script on how ...
This is ICM 8.5, CVP 8.5 and Avaya CM 5.2. I'm trying to configure the system to be able to Translation Route a call back into CVP that originally started in CVP. I've read and read Cisco documentation that talk about various ways it can be done bu...
HelloI woult know where to find the failover log event in the RTMT, it is in the MCVD logs?I'm not sure, but I have not found any event related to failover into the MCVD logsPlease, can someone help me?Thank you!!!
Hi,Would change of a configuration in Configuration Manager/Tools/Miscellaneous Tools/System Information require restarting ICM services?Which ones?Thanks,Dilip
How call server service(ICM,SIP,IVR) are intercommunicating. i was gone through comprehensive call flow, when call hits on CVP with help of SIP service and communicate with ICM using ICM service.HOw ICM and SIP service are communicating.
Hello I need help!How can I change the limit of size email of file attachment for Interaction Manager CIM 4.3.1Thanks.
Today we notice all buttons in the agent console (email section) are disabled so any case can be closed or answered. Any idea about this issue?Thanks in Advance
Morning The Rtcsqssummary table does n't show the service level count field. Is there any way that the value can be calculated from another tables for the real time data.Thanks - guill
Platform is IPCC 7.0 Enterprise.Steps I am executing:a) Launch CTI testb) config /hostA roggera /portA 42027 /hostB roggerb /portB 42028c) opend) agent_login <ID> <Password> /periph 1000 /instrument <instrument id>After I issue command (d...
Secure VPN Connection terminated locally by the client. Reason 429:Unable to resolve server address - kindly see what the problem and how to solve it ?? thank you---Posted by WebUser Neo Wiz from Cisco Support Community App
Hi Guys,How can i get an example of UCCX scripts for half day? I figured holidays but not an half day. I'm a beginner of CCX 8.5 script. Thanks, SP
Hi,I am new to using UCCX and am currently having issues performing a scheduled or immediate backup. I am VPN'd into the clients network and have connectivity between the IPCC server and the destination of the folder on another server in which I wan...
Good afternoon all.UCCE 8.5.4 w/ CVP. Micro-apps only.What we are trying to accomplish is a DB dip for callers we wish to block from getting through to the client. (obscene callers, predictive dialers, fax machines, etc.) The list is about 300 nu...
Hello Guys.I need help please! I am planning to work with IPPA , in this moment I have worked CTI Toolkit Agent but is necessary to login with one agent with ip phone only, what is necessary to add/configure to activate the ip phone agent ? I need t...
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