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Dear All, We upgraded Cisco UCCE 12.5.1 along with CVP for lab setup with Windows 2016 and SQL 2017. But for some reason, we need to downgrade Cisco CVP 12.5.1 to 11.6.1 ( only Uninstall CVP 12.5.1 SW and install 11.6.1) and the CVP Application will ...

Screenshot 2022-10-20 123738.png

Hi All. Need your help to count PVDM for CPA in UCCE outbound calls. Let's say I have one agent and 5 outbound ports for this agent. How to count pvdm. Also how it works? Dialer makes 5 calls for this agent. Let's say agent is connected and talking t...

Does anyone know if there is a field or flag in the CUIC table(s) that would capture whether or not a report can have a help file attached?  I've got my list of reports that are missing help files but some are locked down by Cisco and I can't add a h...

Hi All I have following issue: CUCM 11.5.1 SU5UCCX 11.6.1 UCCX Inbound call arrives at Agent A Agent A transfers the call to another CSQ Number with Finesse and is using direct transfer function.Agent B gets selected and gets reserved - but finesse d...

reindl_mc by Level 1
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  • 12 replies
  • 0 Helpful votes

Ive reboot the uccx cluster, I have 100 agent licenses under licensing, no one is logged in, and when I try to login the system kicks back saying: "Your sign-in attempt failed because the maximum number of licenses has been exceeded. Please contact y...

IP_Cartel by Level 1
  • 639 Views
  • 1 replies
  • 0 Helpful votes

I have a question around regulations on Automated Dialers.I have been researching on the TCPA regulations.The question is once a record is loaded into a Campaign is there a timeframe on when that record has to be called on?The environment I joined re...

corymcn by Level 1
  • 384 Views
  • 1 replies
  • 0 Helpful votes