Hello All,I see on config manager. the network VRU script config parameters are like -- 0-9,Y,5,1,1,N,N can anyone help me understand what does that " y " , 0-9 and " , " etc etc means .and also names for the VRU scripts as""""" M,-7,,6 .. """""""""...
Forum Posts
I have webex CCE lab setup.I am trying to see if am call hit my jabber and my finesseI need to know what am I missing , is it anything to do with agent targeting rule or anything like thatI have my jabber and finesse registered.call flow is as belowc...
Resolved! CCMP administrator password reset
Hi ,we have a problem with password not working for CCMP login..is there anyway that we can reset the password ?CCMP 9.0Thanks
Cisco Unified CCX Engine --> Manager Manager --> File Manager The SUB is 100% IN_SERVICE This is a brand new build. I have done multiple reboots. Replication and Datastores all look good System version: 12.5.1.11002-481 (SU2) I believe this is ...
Resolved! CVP Rest_client form-data
Dear community users, My environment : Cisco CVP 12.5 Cisco Webex My use case : From a CVP VXML app, I record a message from the caller into a wav file saved locally on the CVP server. I would like to upload this wav file into a Webex Room. My is...
HiWe are working with UCCX version 12.5.Is there a possibility that Agents change state to ready after x seconds on specifc reason code?Regards
I am running an integration of WebEx Connect with O365 via Oauth. Using the default Email Inbound flow, emails to the inbox are not being queued for agents. Debugging the flow I see that the "Create Task" node is resulting in "onInvalidChoice" with t...
Hi there!Have a problem where i try to logon with a administrator user-id to the CCX editor.I get a message saying:unable to log to unfied ccx server 10.x.x.x (where 10.x.x.x is my CCX server)java.net.connectException connection timeout try logging i...
Resolved! UCCE 12.6 Lab
Hello, Looking at the UCCE 12.6 Design Guide it lists a design for UCCE as a Progger. Is this truly a Progger or do we need to break out the VM's into a Rogger and PG? I know the PCCE Lab is Rogger and PG so it seems strange to me that the UCCE ve...
UCCX Version: 11.6su2UCCX cluster not able to backup because of uccx dbreplication issueadmin:utils uccx dbreplication statusReplication server status :Error: Error returned from cdr_adjust_INFORMIXSERVER: database syscdrSQLCODE -27001 ISAM 0Error D...
Deall All,I install package cisco webex contact center into salesforce.I want to know about some config on salesforce for this integration.1. Setup-> call centers-> webex contact center agent desktop 2.0.At screenpop settings-> object field mappings....
Hi Team,We have a requirement where we just need to change the chat & email channel's state using the below APIs but it's somehow not working.URL - https://hq-uccx.abc.inc:8445/uccx-webservices/agent/Agent001/chatstate Error - HTTP Status 401 – Authe...
Hello,I have a couple of similar question, please help me figuring out how can i make this work. Its very basic thing for UCCX premium but not able to figure out how to do this in UCCX Enhanced. I have UCCX Enhanced 7.0(1), HA deploymentWhile startin...
Hello everyone,I'm currently working on a customer service application that allows users to communicate with our support team via Chat and Email channels. We're using an API to manage the communication between our application and the chat/email platf...
Resolved! Writing a log from a script
Hey, The client asked me to create a log from a new script -I tried to do it using Custom Variables, But because there is a problem with the reports, sometimes I see the values and sometimes not,so I want to create a file that I will write into and...
