Contact Center

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Hello,Please tell me Can Cisco ICM be installed on Vmware Workstation for lab environment..??I have installed Win2003 SP2 Enterprise edition on vmware...and i have made all premillinary configuration on that machine but when i start the installation ...

Hi,Please Help... Um getting below alert while i start Cisco ICM setup installation.."Cisco Unified ICM/Contact Center Enterprise & Hosted cannot be installed on a Domain Controller."Thanks and Regards,Harish Chander Kaushal

                   Guys,I am facing a strange problem, i can see in the reports a skill group like CCM_PIM1.Cisco_Voice.defau.30704 (5000), i have searched all over the ICM but i cannot find that skillgroup in the configuration manager, i even could ...

raunig123 by Level 1
  • 6 replies
  • 0 Helpful votes

Resolved! CVP delayed prompt

Hi,after  arriving call on ingress/egress VXML gateway we have wait up to 5-7 sec befor playing promt.Where can be problem( congested network or something else)?Here debug from gatewayJul 16 2012 14:18:33.016 MSK: %ISDN-6-CONNECT: Interface Serial0/0...

rmv72 by Level 1
  • 4 replies
  • 0 Helpful votes

Resolved! intro to UCCX

Hi guys! Please advice me on some helpful materials for learning UCCX from the basics. I am new in the voice world, but urgently need a good understanding of the contact center. I can hardly get any good foundation material. The materials available a...