Our customer ask me to collect the start and end time of every call before the call sent to an agent.How can I get the parameters?Sent from Cisco Technical Support iPad App
Hi, I encountered erratic (sometimes it happens sometimes it does not) error with Agents logging into their CAD (UCCX 8.5 Express) but cannot be in Ready state. Error: "Resource Device is Off". "The Agent extension is out of service. Ready state chan...
Does anyone have suggestions for where I might look to find someone who is experienced with Cisco UCCE (Unified Contact Center Enterprise)? Thank you for any insight you can provide! I can be reached directly at clairekathryn@gmail.com
i am new to UCCE i noticed that number of abandon calls have increased by 9% for priority call segment, i need to find the root cause and resolution to this issue how to start investigation?ICM version-8.0CVP version : CVP 8.0(1) Bui...
Hello,I'm trying to schedule a report in the historical reporting client, but don't seem to be able to specify the range of times that the report covers. If I choose to run the report once, I can specify a start and end date, but if I choose to run t...
The serviceability guides have the required info for the SNMP traps events and how to handle them but they have an omission that has become critical to our system filtering.The docs mention “Alarms with an asterisk next to the Message ID are deemed t...
Hi All, i am facing the attached error while trying to configure a new campaign in UCCX 8.5.1 SU3. It says outbound seats is not configured and need to configure it first through system parameters. When i access the system paramteres i founf it is co...
Hi folks,There are two vaiables in Formula editor's Skillgroup vailables ICM named as Avail and Ready. I want to know what is the difference between Agent Ready State and Agent Available State.As per my understanding, Agent Available State refere Age...
when i try to join a uccx slave node to the cluster i get the following error on the
initial wizard:
to Cluster failed because of Cluster Exception invalid disk Sise:
diskSize(C2-FB-UCC-01)=146, diskSize(S2-ST-UCC-02)=134what can i do to fx it?
CCX version 8.5 agent trying to log in getting the following error.Cisco Agent DesktopThe password specified is invalid.Retry or Cancelpasswords are verified by AD - tested network access and it works.tried the same password on another user account -...
Trying to integrate a CRM App running Mysql 5.4 with UCCX 7. I know this isn't specifically supported, but others have stated they've had success...I've added the ODBC drivers to the UCCX server and successfully tested the connection within the drive...
. When I am geting call on CTI OS agent desktop, the caltype is appearing as PREROUTE_ACD_IN instead of the last calltype used by the script. I have different calltype for each cuctomer option. I was expecting this same calltype will appear on callt...
Hi,I've been trying to delete an agent referenced to a PG however, I keep receiving an error (please see attached file.)Can you anyone know how to resolve this?Thank you.
Good afternoon,Has anyone in the Cisco environment had experience with bringing message board capabilities to the agent desktop..I have one CSQ that has requested seeing agents available and call Que's somehow right from the CAD without going to an...
