Contact Center

Hi all,We have a UCCX 5.0 cluster running (with CUCM). Currently the number of inbound calls increased quickly in peak time but we don't have budget to get more agents. Our manager doesnot want to miss the calls, so he asked us if there was a way to ...

Hello,We are planning to deploy UCCX 9 in our environment, just wondering if we do order the UCCX 9 premium version, do we still need to implement IP IVR?If so, is that require additional licenses?Thanks,                  

Any recommendations for the best way to represent daily report data in a monthly format?  At present, the only suggestion I've received is to download daily reports and create a monthly excel report.  What is the best/easiest way to accomplish this? ...

Hi Everybody,  Here is the environmentLocal site- CME 8.5 (single node)- UCCX 8.5 (single node)- the SIP route point is configured for codec g711ulaw- Desk IP Phone and CADRemote site- Metro-E connection with local site- Desk IP Phone and CADIn UCCX ...

Hi,Is there a way to convert a UCCX voice prompt to base64 string format so that I can send it to an application server using an HTTP post?Thanks,Kevin

In UCCX 8.5 fresh installation we have a CCM cluster of two servers, during initial configuration of UCCX we added both servers (publisher & subcriber) with AXL username information but in rest of the configuration only one CTI Manager (subcriber ser...

Hi there,I few years ago I made a script that play random greeting prompts with play prompt step and pipes ||  (not sure if that worked)It was something like: play_prompt (prompt1 || prompt2)Not sure how I did it .. and if it really worked.. so I'd l...

                   HI Guy's. I am trying to figure how licensing works for UCCX . For Example below I have pasted my UCCX license Do I have enough license for 400 agents or 175 and what part do IVR ports play. Configured Licenses: Package: Cisco Unif...