Contact Center

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Hi All,Can any one help in guiding to have Cisco Call Center resource sizing tool for IVR ports & etc for both Inbound and Outbound Call center.I tried a lot to find a legitimate and working URL but has not been successful yet.Would highly appreciate...

Hi,We are using UCCX version 5.0(2)SR3.Is there any way to find out what JTAPI version we are using through GUI or command except compatibility guide which shows what all Call Manager version are compatible?ergds,aman

Aman Soi by VIP Alumni
  • 3 replies
  • 0 Helpful votes

Hi All,I need clarity on ICM DB Lookup, the scenario is as follows.For post call survey we need to retrive Agent peripheral number from termination call detail table using routercallkey, routercallkeyday of the first call so that it can be used in th...

DHILLIP A by Beginner
  • 5 replies
  • 0 Helpful votes

I have one cisco uccx 8.6 version and i cant view my previous month(Jan2012-april2012) reporting? Any method, to collect back my previous month data to generate the historical reporting=====================Daily Purge at 12:00AMPurge Data older than ...

Resolved! License IVR Ports.

Hi NetProI have a questions for IVR ports and upgrade processes.When upgrade de IPCC 4.X to UCCX 8.5 Premium, the IVR ports license it's a part number or this port is extracted from DMA Tool?I see the IPCC DMA tool not export any license.. or not?Kin...

Guys,one of the two ipcc servers is partially in service and the other one is in service ,please assist.the secondary server is having this issue and the primary server is okwhen i checked the services i saw the database subsystem service is in parti...

raunig123 by Beginner
  • 5 replies
  • 0 Helpful votes