Hi All,I would like to use the RSM feature to monitor agent sets, and I've been through the Cisco Remote Silence Monitoring Installation and Administration Guide, Release 8.5(2) However I couldn't find out anywhere if there is any possibility to prov...
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Forum Posts
Hey GuysDoes anyone know a what that permits an agent to be a member of multiple teams. Business want to only se team stats/CSQs etc, but some agents need to operate in multiple teams.Thanks Mike
Resolved! UCCX Abandoned call notification
Hi all,We have a UCCX 5.0 cluster running (with CUCM). Currently the number of inbound calls increased quickly in peak time but we don't have budget to get more agents. Our manager doesnot want to miss the calls, so he asked us if there was a way to ...
Hello,We are planning to deploy UCCX 9 in our environment, just wondering if we do order the UCCX 9 premium version, do we still need to implement IP IVR?If so, is that require additional licenses?Thanks,
Any recommendations for the best way to represent daily report data in a monthly format? At present, the only suggestion I've received is to download daily reports and create a monthly excel report. What is the best/easiest way to accomplish this? ...
Hey guys I've got a 24x7 Call Center that is running a pair of UCCX 7.0(2) servers. Anybody have a procedure that I can upgrade with zero down time? The Upgrade guide clearly states and I quote • Be aware that your call center remains down during ...
Hi folks,I try to install WIM for the client, and they wonder whether there is any limit on chat window space. Does anyone know what limits chat window may have?Thanks a lotJooHyung Lee
Hi we need to display the currently active supervisor messages. I've searched the uccx 8 db schema documentation but have been unable to figure out where the CAD team messages are stored?regards Nino
What is Cisco's immediate gameplan for customers that are looking at Cisco VXI but have a large UCCx deployment? What does the roadmap look like for VXC support for CAD?Thanks,Ben
Dear allDo you have any idea about cisco outbound dialer license and on which server this license file exist?your help is mush appreciated.
hi alli am doing my network project really struggling to find cisco voice simulator to do voice functions in my network . can anyone pleasse suggest me any voice simulat---Posted by WebUser Waqas BuTt from Cisco Support Community App
Hi Everybody, Here is the environmentLocal site- CME 8.5 (single node)- UCCX 8.5 (single node)- the SIP route point is configured for codec g711ulaw- Desk IP Phone and CADRemote site- Metro-E connection with local site- Desk IP Phone and CADIn UCCX ...
Resolved! UCCX 8.0 Voice Prompt to Base64 String
Hi,Is there a way to convert a UCCX voice prompt to base64 string format so that I can send it to an application server using an HTTP post?Thanks,Kevin
Resolved! UCXX 8.5 fresh installation
In UCCX 8.5 fresh installation we have a CCM cluster of two servers, during initial configuration of UCCX we added both servers (publisher & subcriber) with AXL username information but in rest of the configuration only one CTI Manager (subcriber ser...
Resolved! Random Prompt with pipes
Hi there,I few years ago I made a script that play random greeting prompts with play prompt step and pipes || (not sure if that worked)It was something like: play_prompt (prompt1 || prompt2)Not sure how I did it .. and if it really worked.. so I'd l...
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| Subject | Author | Posted |
|---|---|---|
| 02-10-2026 12:54 PM | ||
| 02-08-2026 10:43 PM | ||
| 01-23-2026 10:25 AM | ||
| 01-16-2026 07:49 AM | ||
| 12-11-2025 07:01 AM |
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