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I have CTI Toolkit Supervisor Desktop when I goin to tools> CTI Toolkit Statics , I would like to see only my Skillgroup where I work, do not want to see another skillgroup. I have diferent agent y supervisor the information will be private from each...

I have this problem:After placing the credentials of the agent and passes connecting to the Cisco UCCX, get the error message: There has timed out the request for connection to Cisco UCCX application server, verify that the system is online and try t...

yesenia-m by Level 1
  • 3 replies
  • 0 Helpful votes

Hi,I want to save agent voice records on UCCX but I do not want to use ‘Voice Contact Work Flow List’ method. ( want store all agent voice records out side of the UCCX se...

HiI am installing on a single server for customer demo Email interaction manager 4.3.1 and get error at Master database Paramters, saying " invalid object name " MASTER..SYSDATABASES".I have installed SQL2K5 with SP3 and also SP2 for Win2k3. I have a...

mikram by Level 4
  • 1 replies
  • 0 Helpful votes

Hello I need help!I have this message:    IPCC Error[12005] Login could not be performed.     Possible causes are Invalid Instrument; Media Termination Problem or other CM issue"I already check jtapi user asociate to extension also check device targe...