i create the new skill group and linked to service and route , but i have problem in web view reporting in route and service reporting i didnt have data hestorical and real time
Is there a Cisco UC product that can announce the caller when the phone rings? Can you pick and choose when to announce caller ID? We just want to announce calls that are delivered to the IPCC extension only based on the incoming DNIS. Environment...
Hi.CAD don't start after upgrade cucm from 8.5 to 8.6. CAD work well before upgrade. After, when agents ccx start CAD they see warning window:“Login failed due to a configuration error. Please ask your system administrator to associate your phone wi...
Hi,We recently deployed UCCX 8.5 on VMware and have successfully been using dekstop based CAD recording.We now have a requirement to monitor calls from agents using CAD browser edition so we need to configure SPAN monitoring, As far as I'm aware, SPA...
I have skill group MasterCard_L1MasterCard_L2I also have a skill group Visa_L1 and Visa_L2Now when a call comes to the skil group for MasterCard it goes to the Queue to skill group Node in the orderMasterCard_L1MasterCard_L2Now I have another set of ...
Dear All,My team is facing problem in using Java custom classes for UCCX 8.5.1 SU3The problem is that we have created some conditional prompts for currency in different languages, our custom java class contains two mathods GetEnglishString(parameter ...
Hello,My name is Eric and I would like to know how can I see only agent in my team using Reskill facility. Now I can see all the Skill Groups, but I would like to see only the Skill groups that are agents in my team.I attached a image about it.
can I say that AnswerWAitTime in SGHH is equal to the DelayTime, RingTime, NetQTime, LocalQTime from termination_call_Detail. I tried to do the comparison but this does not match. Can anyone clarify, i will be more grateful.
Hi,I have to create a contact center for many stores.The structure of the menu and the structure of the prompts are allways the same for all the stores.The only thing is prompts are different.I have a different application ( trigger ) for each store....
Hi all,Using a Script.aef I would like to receive ANI and DNIS from CAD.I already have an user.layout configured and I can get others values using Call.PeripheralVariablex normally, but I don't know how I can get ANI and DNIS.Does Anybody know how ca...
Hello,I see documentation on CAD and recording running on MTS and Xen/App but I have a couple of questions.1. When they mention MTS, is that supported only in terminal server sessions (RDS) or does that include virtual desktops (Hyper-V)?2. Is ther...
Hello,I'm using custom script for recording prompts from the phone. With the time too many prompts accumulated in a directory and I want to arrange them to directories according to applications. I can't find how to move the files, prompt management d...
Hi,we are using Cisco Unified CCX 8.5.1 for a while now, and things are working fine.We have several applications running with local (LAN) or distant agents (WAN).We have one site where UCCX cluster is running and CUCM cluster is running and cisco 28...
