The Supervisor can change the skill level for the agent ( the skill stays the same, just change the competency level) , but after that change does the agent then need to log out of CAD and back in again for that change to take effect ?(...
I am building a simple menu with 3 languages. The menu and the choices are all the same, is it possible to choose a different language recording in the same menu structure?1. So set the Language.2. Choose the Language recording via set, within the sa...
Supervisors want to be able to change skill levels dynamically as change in the call volume change without have to involve the Administrator. Don't want to allow access to appadmin as they could make other changes to the system . At this poi...
Hi,I am testing UCCX 8.5 over the WAN cluster for failover and fall-back. When we shut down the UCCX-PUB, CAD re-connects to UCCX-SUB within few minutes. However, when primary comes back again, there is no automatic fall back and services on SUB rema...
When I try to export a displayed report to a disk file, I cannot save it to any Windows network file share. For example, if I try to save it to My Documents which is mapped to a network location, I get an error that My Documents could not be found. T...
Is there any way of creating a special user for configuring Outbound Campaigns, but not be able to access to the rest of the configuration menus?Thanks!
Hello Everyone,I'm having a problem with backup on my CCX. When i try to do a backup it goes up to about 50% and the it throws the following error:com.cisco.archive.ArchiveException: Unable to process backup request; nested exception is: com.cisco.a...
Hello,We are upgrading out entire Cisco Phone system from 7.x to 8.6. In doing so we are building all new servers and dont want to modify the existing 7.x enviornment.For UCCX, it would be ideal to import all of the data from the old to the new. Du...
Hello,I'm hoping someone can help me on how I can do this or if there's another option.What Im trying to achieve is a script where users can record and upload prompt X which is referenced by another script and heard by callers. When they don't wan...
Hi, my name is Eric and I'm facing some issues using CCMP 8.5.3 when I tried to configure the call manager 8.6 using configuration manager.I tried to integrate it to CM 8.6 but the system returns me the message:"exception of type 'Exony.Provisioning....
how can i enable Remote HTTP access through telnet for any Router?????? what z the command????---Posted by WebUser Raviteja Surisetti from Cisco Support Community App
Hi,Im currently going though a test plan for a 8.5.3 UCCE implementation, we have CVP for edge queuing one the test is to place a call into a queue and cycle the active VRU PIM, when i do this the caller stays in the queue but when an agent becomes a...
Hello everyone,The UCCX compatability guide for UCCX 8.5(1)SU2 lists the following three Nuance 9 combinations as supported. Does anyone have an informed opinion as to which of these three combinations work best?Nuance 9.0:Nuance Speech Server 5.0.2...
Hi Team,One of our customer wants to convert their opertaor into agents. every operator has 7962 with three lines on each. So my question is that " IPCC agent phone can have three lines. I beleive when call comes on normal extension not IPCC extensio...
Hi Everyone,Regarding Post call survey. Each caller should be transferred to IVR survey for evaluation. The question is after agent hang the call regardless from agent desktop or IP phone in any case will call be transferred to survey ? Or its must f...
