Hi guys,UCCX version 7.5 is what were using here.Trying to play with a new email queue and am getting the required java version is missing.I tried installing the jatest JRE which provided the same error message.Having a look at www.cisco.com/en/US/do...
Hi there,I have an issue where I call a queue and the MOH doesnt allways work.Details :it's a script that ..1 )Play a prompt,2 )Put the caller on hold ( for 30 sec. )3 ) Unhold 4 ) Play a prompt5 ) Put the caller on hold ( for 30 s...
Hi,I've installed ICM with Router and Logger in a server, AW in another and PG in another one. Everything is runnig well, just Logger Replication process returns me this message: "The Historical records may have been deleted in the Server database." ...
Hi ,Im trying to create a script that would ask for a number .These number represents how many prompts will be played.Then the user will key-in the prompts filename which is a 4 digit number.Prompts are pre-recorded.We will use the script for notific...
Is it possible to find out what exately what these stored procedures do? I can't get access to them in UCCX databse with HR user login"sp_csq_activity" and "sp_csq_call_distribution"Henrik
Hello Folks,I'm writing an application that does different things to a call based on the number that the caller dialed to get to the script.The Get Call Contact Info command has the "Dialed Number" attribute, but when I read this value all that I get...
We have put a button on our CAD desktop with an action to perform a blind transfer to a specific extension (which happens to be a routepoint). 20% of the transfers fail with this error message:"The agent- or workflow-initiated action request failed."...
Is it possible within a UCCX script, to allow a user to opt out (i.e. press 1 to go to the operator, 2 for vm..etc) during the queue delay of 30 seconds within a script. It is set to allow interruptible.
What settings are used in order to set maximum activities agent can pull for both chat and email? What settings are used to disable pull button?For instance we would like to set maximum email and chat activities to pull to 1 or maybe 5.Regards.
Hey we're trying to route a percent of calls off net, but want to also cap it by number of calls by interval. For example from 8:00-8:30 we will be allocating 30% of our calls but we don't want more than 20 calls to be routed. Which nodes or fo...
Hi, I have a user that has both, ip phone and ip communicator with the same settings and the same DN. He can call anyone he wants from both devices. But, when he calls Contact Center using ip communicator he is being denied, while everything is norma...
Remote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational. No network changes have occured so this has me confused as these agents were working yesterday. Anyone ever experi...
When an agent initiates a transfer or conference via the ctios agent desktop toolkit, how can I determine if the agent they are transferring the call to disconnected before the transfer/conference was completed?ICM 7.5 (9)Have some agents pointing fi...
Hi there,We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager. Can i backup the existing data including historic reporting and...
