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Has anyone else noticed a mismatch between what is showing in the Retain column in ICMDBA Space Used Summary v/s what is actually set in the registry? I am looking at two different 7.5 systems (7.5.7 and 7.5.8) that are both not reflecting the actual...

Hi, I encountered erratic (sometimes it happens sometimes it does not) error with Agents logging into their CAD (UCCX 8.5 Express) but cannot be in Ready state. Error: "Resource Device is Off". "The Agent extension is out of service. Ready state chan...

Does anyone have suggestions for where I might look to find someone who is experienced with Cisco UCCE (Unified Contact Center Enterprise)? Thank you for any insight you can provide! I can be reached directly at clairekathryn@gmail.com      

i am new to UCCE                  i noticed that number of abandon calls have increased by 9% for priority call segment, i need to find the root cause and resolution to this issue how to start investigation?ICM version-8.0CVP version : CVP 8.0(1) Bui...

Hello,I'm trying to schedule a report in the historical reporting client, but don't seem to be able to specify the range of times that the report covers. If I choose to run the report once, I can specify a start and end date, but if I choose to run t...