Hi,We have integrated the UCCX 8.5 platform with a 3rd party ASR/TTS product to automate service, we need to know about the signaling between UCCX and 3rd party ASR/TTS to recognize DTMF tones. If a session is established, how is cl...
I am working on a wallboard display and I am trying to show what the CSQ of a call for a talking agent. I am trying to replicate the Contact Service Queue column in the "Agents – Team State" display of CSD. If I can figure out a query that identifies...
Running the stock Peripheral Skill Group Real Time All Fields report on CUIC 8.5(4).I keep running into instances where Calls Queued Now (RouterCallsQNow) is greater than 0 when the same report shows a Ready count greater than 0. I've double checked...
Hi All,Last week (on Thursday) our Historical Data stopped capturing any details? I have captured a screen shot of the report. You can see that the agent logged in time is 111:47:23 (at 3:47:23pm EST). Any help fixing the issue would be greatly ap...
I am receiving this error when logged in as the administrator trying to create a group for a tenant folder. I am unable to create agents from the portal.
Hi,I am not able to find much information on how the "Distribute by" statement is used in the Translation Route configuration on ICM 8.In the example attached I tried with giving them all "1"s, hoping that the rotues would be distributed among them e...
I have 2 questions regarding UCCX Historical Reporting 8.x. 1) In the Traffic Analysis report, there is a field for Peak Hour. The Peak busy hour for my customer's contact center is the morning and is shown in other reports as being in the morning...
Hi,Does the UCCX 8.5 script editor support web services?.I found a post in reference to the same by anthony. Is it the only way or are external web services natively supported by it.
I need to know the table name where i can find the all the license information for EIM server, including number of agents, its expiry date and features except License file.Does any one have idea.
Hi,We migrated from UCCX4.0(5) to UCCE 7.2 last year. UCCX has a feature that lets you define skill levels for agent. UCCE doesn't have such a feature, I now use a second skillgroup as an overflow, the LAA success node goes to say skillgroup SG.1 and...
Hello Experts,I would like to setup an outage prompt or message for one of our clients during crisis and this should be enabled by dialing a 4 digit number. If it's disabled status call should land and work as normal. Please help me how to do it. If ...
Hello all, I have a CCX HA upgrade from 7 to 8.5, i have the backups and PUT backup also.Those who had done the 8.5 upgrades can reply,Do i need to shutdown the Secondary server while upgarding the CCX Primary. I have very minimum downtime.ThanksBobb...
Hi,Does anyone worked with ECT (Explicit call transfer) in IPCC 7.1.5 version for Europe region. I know this IOS feature is supported byCisco, but wanted to confirm how it is handled within a IPCC environment.Thanks in advance.
