When I use Time of Day in my UCCX script, the options for the beginning/ending of time periods is in 15-minute increments. I need to be able to open a queue at 7:55 AM and close it at 7:05 PM. Is there a way to do this?
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Forum Posts
Im trying to find a way to used the building browser for CAD. the url will goto a customer DB web portal. but the url needs to be loaded with the ani and other variables. example. will some type of scripting steps allow me to create...
I'm having a bit of an issue trying to use the eMail contact steps. Below is a screenshot of where it is failing. Can anyone take a moment and look at this script?
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Resolved! IPCCX 8.5- execute jave method.
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Resolved! How Incoming calls come to UCCX IVR
i have create internal calls from uccx to ucm. but when i try to call from PSTN the call is not reached to UCCX recording. can any one help to solve this issue by steps by steps.
Hi GuysSomeone has a procedure for integration between CUCM 8.6/UCCX 8.5 and LDAP?TIACristian.
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Our customer ask me to collect the start and end time of every call before the call sent to an agent.How can I get the parameters?Sent from Cisco Technical Support iPad App
Hi, I encountered erratic (sometimes it happens sometimes it does not) error with Agents logging into their CAD (UCCX 8.5 Express) but cannot be in Ready state. Error: "Resource Device is Off". "The Agent extension is out of service. Ready state chan...
Does anyone have suggestions for where I might look to find someone who is experienced with Cisco UCCE (Unified Contact Center Enterprise)? Thank you for any insight you can provide! I can be reached directly at clairekathryn@gmail.com
i am new to UCCE i noticed that number of abandon calls have increased by 9% for priority call segment, i need to find the root cause and resolution to this issue how to start investigation?ICM version-8.0CVP version : CVP 8.0(1) Bui...
Hello,I'm trying to schedule a report in the historical reporting client, but don't seem to be able to specify the range of times that the report covers. If I choose to run the report once, I can specify a start and end date, but if I choose to run t...
The serviceability guides have the required info for the SNMP traps events and how to handle them but they have an omission that has become critical to our system filtering.The docs mention “Alarms with an asterisk next to the Message ID are deemed t...