Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Resolved! CVP 8.5(1) .ova template

All, we're implementing CVP 8.5 on UCS B series and trying to download the ova fiile. On the download website I'm only seeing 8.0(1) ova template. Can anyone please confirm if this also support CVP 8.5 since I also read the following statement:'Updat...

fzhang by Beginner
  • 4 replies
  • 0 Helpful votes

ICM upgradation to 8.0

We are planning to upgrade ICM from 7.2 to 8.0Wanted to checkout couple of things1. What is the procedure for exporting all Configurations and Scripts.     Is taking backup using ICMDBA and Importing it sufficient enough for both Config data and Scri...

WFM QM Connection Error

I am installing WFM 8.5.1 in a UCCX 8.5 enviorment.  Install seems to go fine but then I receive the error below.  I successfully created a test ODBC connection from WFM to QM server but can't get past this step.  My QM server is, the Q...

b.eman by Beginner
  • 4 replies
  • 0 Helpful votes