Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello. We're building a contact center with UCCE and CVP 8.5. The call flow requires the call to be trasnferred out to an external 800# number and then transfer back for agent. Some calls will also need to be transferred out to third party companies ...
Hi All;I have in the site old CVP (version 3) and I need to add a new VXML browser, from where I can get the files that should be uploaded for the vxml browser?I mean the following files:bootstrap.vxml, en_0.wav, en_1.wav, ... etcIn version 7 and 8, ...
Customer has an existing UCCX v5 system and wants to upgrade to UCCX 8.5. Customer does not have UCSS.Customer has purchased the upgrade SKU L-CCX-85-UPG-LIC. My problem is that this upgrade needs to leapfrog through 7.0(1) SR5 or 7.0(2). Is there...
Hi all,We are facing High uccx engine memory usage ,our system version uccx 8.2 su4,when ever this problem hapening we are facing all agent desktop failure also.Any one facing this same issue.Kindly attached RTMT screen shot.Thanks.
Hello, I have a doubt anyone can tell me if is possible to delete activities from cisco EIM interaction Manager several at same time?Thanks,
I am receiving the following error when attempting to increase the size of the Tempdb on our Historical Data Server.Expanding database tempdbCreating database device tempdbD112121455 for TempDbSQL Msg: (102 0r 0x66) Incorrect syntax near 'NAME'.Error...
We used to have homegrown Desktop application for Agents.Who used to interact with CTISVR process with geotel.jar or geotel.dll files.So using a Procmon CTI we could see all the agents who are having a valid CTI connection.Now we have migrated to CTI...
Hi folks, i am installing ICM 8.5.3 on Win2k8 R2 machine and have installed the basic setup, now when i am trying to open the Web Setup page to start the installation of Logger and Router it gives me the attached error. Any help would be appreciate a...
Hello,in Cisco Unified Email Interaction Manager (CUEIM) in agent console in Main Inbox tab, when agent gets new activity (email) agent can reply, reply-all, forward and redirect email. I know how to disable the whole roll-down menu (the reply, reply...
When trying to place an outgoing call from the dialpad, once the number is entered the dialpad dissappears. Has anyone seen this before? Logs say CAD cant see the phone?? any imput or troubleshooting suggestions would be most helpful.
All, we're implementing CVP 8.5 on UCS B series and trying to download the ova fiile. On the download website I'm only seeing 8.0(1) ova template. Can anyone please confirm if this also support CVP 8.5 since I also read the following statement:'Updat...
We are planning to upgrade ICM from 7.2 to 8.0Wanted to checkout couple of things1. What is the procedure for exporting all Configurations and Scripts. Is taking backup using ICMDBA and Importing it sufficient enough for both Config data and Scri...
Hello,I'm using UCCX 8.5, is it possible to get disconnect reason for Call Consult Tranfer element in CCX Editor?Regards,Maxim
Hi all;For IPCC Enterprise and CVP, it is possible to use the 2800 and 3800 router to be as VXML browser? If yes, any special recommendations for the processor and memory?RegardsBilal
I am installing WFM 8.5.1 in a UCCX 8.5 enviorment. Install seems to go fine but then I receive the error below. I successfully created a test ODBC connection from WFM to QM server but can't get past this step. My QM server is 172.16.220.40, the Q...
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