I have 48 workflows to launch 2 files based on rules surrounding the CalledNumber and Call Variables based on a ringing event. also, these files are stored on a network drive. 1 of the WFs is for recording. My issue is that when we need to add or m...
Hello,I am trying to configure a menu microapp to repeat the prompt in case of wrong or no entry, the configuration is as follows:1-2,,2,2,2Interruptible and Overridable boxes are not checked.The configuration works, and the prompt is repeated twice ...
Good morning. Looking for an example of an application that would "close" our help desk under some condition. In 7.x we did this via a script that writes an xml document to the windows server with a status of "open" or closed that is then acted on by...
We have a requirement from customer to allow read access to UCCX database. This account would be used to query the UCCX database and it will use as a service account for another system.Please let me know how create DB account on UCCX.UCCX version:7....
Hi,We have a stand alone UCCX version 7.0 with SQL MSDE. To facilitate some form of custom reporting, the Business wants us to provide a read only access to the underlying db_cra so that they will just perform a bunch of Select statements to reacd th...
In the activity logs I see _dnis and _ani with some values. Can I know what are these variables and why we use them?The Userguide says that they are sent by default. Just wondering why we use them.sample logs - 10.157.42.111.1341401471616.3134.LOC,07...
Hello,I wonder how often the statistics of the real time reporting stats are refreshed.For example about average talk duration, contacts handled per queue. Are those stats only reset manually with the button and when the CCX Engine service is restart...
I installed the Quality / Adv Quality Mgt. and than i installed workforce management services. I have access panels each service no problem. But, I constantly getting the following mail from WFO and I do not know how to solveWFM2001 Message:The Captu...
Internet Speed very slow , when Tunnel establish by DM-VPN. HUB to Spoke and Spoke to Spoke Internet very slow. also local internet very slow.for contact: shahjs2002@Yahoo.com+966-542239758---Posted by WebUser Shahzad Khan from Cisco Support Communi...