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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Help with AA script.

I'm hoping someone out there is willing to help me! It's probably very simple for most of you, but I've been banging my head against this and getting nowhere.All I want to do is to create a very simple Auto Attendant script that flows like this:Wecom...

ECC variable length

I have a question. I understand ECC variables, but when you set them up, there is a maximum size field. Currently, one of our ECC variables has a maximum size of 5, but more data must be being written to it as I see calls being routed based on this v...

Resolved! Call consult transfer with CVP

HiI have used IP IVR for a long time now and we are about to replace IP IVR with CVP instead when we upgrade our CUCM and CUCCEclusters to 8.x. In IP IVR i have used call consult transfer to dial out to one or many different mobile phones or internal...

Resolved! UCCX 8.5 on ESX No Sound

Hi,Got UCCX 8.5 on an ESX server, uploaded prompts in to script but phones wont play any sound. I've played the prompts back through the CCX Admin Prompt page and they're fine.I've altered the script so it only puts call on Hold to check script and i...

richb1971 by Enthusiast
  • 1984 Views
  • 12 replies
  • 0 Helpful votes

UCCX 7 to 8.5 Upgrade

Hi CCX Experts,I have a UCXX upgrade soon from 7.0.2 SR5 to 8.1.5.Done below Task-Ordered upgrade licenses.Took Appl. Backup.Have the PUT Backup from CCX 7.1, My CUCM is 8.5.1.My question is,As we have Primary and Secondary CCX 7.X Servers, can i do ...

binu.john by Beginner
  • 6443 Views
  • 14 replies
  • 0 Helpful votes

Resolved! Modifying an integer in a script

Hello,     I am working on a way to move calls to different CSQs based on the time spent waiting.  The start of my script plays back an audible greeting telling the caller how long the oldest call waiting in queue has been there.  When the Get Report...

vxml gateway distribute.

Hello I have a doubt how can I configure the vxml gateway for side remote o distribute vxml gateway to do not using wan bandwidth where I already have cvp in central site and I have  another vxml gateway in central site but how can I do detect any pa...

No Ringback PSTN UCCE/CVP

Hi All,I am using cvp 4.0 and ICM 7.2.3 the issue that we are facing is that when the call is being transferred to the agent no ring back is heard by the customer. I have checked the dial-peer the dial-peer for 91919191 is configured correctly we are...

CUIC Active Directory Configuration

We have installed CUIC 8.5(3) but cannot configure active directory correctly. We only want users who are in a specific security group to be able to login. Is this possible? The security group is UCCE_Reporting.We have tried using the below in the Us...