Hello GuysScenerio========== I am trying to build a lab @home , where I have installed CUCM on VmWare on Server1. 2 Sprawlers has been installed on VmWare on Server 2. In the Network Adapter setting I am using Host Only Co...
Hi ThereWe are using uccx 7 and 1 agent's status stuck in the "Not Ready".We can not see his account in the supervisor but in the "Resource Cisco Unified Contact Center Express Stats" I can see his status is in Not Ready for more than 44 ...
Hey Guys,I'm looking for a way of slowing down the reading speed of a Float variable when using the the prompt shortcuts: N[FloatVariable].Can anyone comment if this is possible or if not if this can be achieved through other means?G
Hi Team Is there any CVP call studio Video tutorial to make advanced call flow Integrated with Database IE(Oracle or SQL).also how to call JAR integrated file in Advanced prompt element.Please advise is there any Video tutorial or Online Co...
Hello,I am trying to come up with a way to implement the following logic in UCCE 7.5 with IP IVR 7.0A caller gets to an agent and requests a service that requires identificationThe agent sends the caller back to IVR for identificationUCCE reserves th...
Hi,Does anyone try to use CUIC8.5 to make custom reports for UCCX8.5?I see in the UCCX roadmap that it will be supported in UCCX 8.6.But I see in the CUIC data source configuration also support informix DB.So I'm not sure if there is any problem if I...
In our data center switch(mangeable switch) which i mentioned in the above is connected to other department unmangeable switch ,our switch port status is getting error disable mode so the whole department not having access to internet..what will be ...
I have CTI Toolkit Supervisor Desktop when I goin to tools> CTI Toolkit Statics , I would like to see only my Skillgroup where I work, do not want to see another skillgroup. I have diferent agent y supervisor the information will be private from each...
I have this problem:After placing the credentials of the agent and passes connecting to the Cisco UCCX, get the error message: There has timed out the request for connection to Cisco UCCX application server, verify that the system is online and try t...
My scenario is I am playing hold message and need to transfer the call to agent as soon as the agent becomes available. The Network VRU script used in ICM has Interruptible checked.
HelloI know it sounds ridiculous but I can't find the Desktop Agent for a CME and CCX integration. Let me explain a bit more.The scenario is quite simple: one CME on a 2911 that must be integrated with a CCX 8.5. I have successfully setup the CME and...
Hello,today customer has a server that runs Crystal Reports via an ODBC connection to UCCX 5.0 to get some custom reports about contact center calls. We are upgrading UCCX 5.0 to 8.5. Will this functionality be affected? Is there anything that needs ...
Hi,I want to save agent voice records on UCCX but I do not want to use ‘Voice Contact Work Flow List’ method. (http://dreamforccie.wordpress.com/2010/03/30/automatic-call-recording-at-uccx/)I want store all agent voice records out side of the UCCX se...
Hello guys,in a service Center at a customer, we want that the desk and the wireless phone ring the same time. But when i put the Line on two phones, we cannot login to the agent desktop.Is it possible to configure this? Could it work with RDP?Best R...
I would like to set up a button on CAD to perform a blind transfer to another UCCX trigger. I would like to use 1 button that can tranfer to different triggers depending on which application the original call came into. Is it possible to populate the...
