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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! CVP 8.5(1) .ova template

All, we're implementing CVP 8.5 on UCS B series and trying to download the ova fiile. On the download website I'm only seeing 8.0(1) ova template. Can anyone please confirm if this also support CVP 8.5 since I also read the following statement:'Updat...

fzhang by Beginner
  • 4 replies
  • 0 Helpful votes

ICM upgradation to 8.0

We are planning to upgrade ICM from 7.2 to 8.0Wanted to checkout couple of things1. What is the procedure for exporting all Configurations and Scripts.     Is taking backup using ICMDBA and Importing it sufficient enough for both Config data and Scri...

WFM QM Connection Error

I am installing WFM 8.5.1 in a UCCX 8.5 enviorment.  Install seems to go fine but then I receive the error below.  I successfully created a test ODBC connection from WFM to QM server but can't get past this step.  My QM server is, the Q...

b.eman by Beginner
  • 4 replies
  • 0 Helpful votes


Does anyboby know if it's possible to create a "Sales Pitch Form" (I'm not sure about the existence of this concept in English) in Cisco Unified Contact Center Express?We need something like a list of questions - comments that the agent is able to re...

end to end report

Hello,Using a UCCE 8.0 system with Webivew or CUIC reporting tool, is it possible to find a report that contains the following:- Customer number- Date- Duration of the call- Which agent answered the call (extension and agentID)Or the only way is to m...

Internet Script Editor can not login

I am using the following url to access the ISE x.x.x.x/install/inscripteditor.htmI get the login box and use the same account to login to the server. I does not like my login credentials. Can some tell me what account is it looking for to install the...

Busy.aef is not working in uccx 8

Hi all,Busy.aef script is not working in uccx 8,all ivr port busy , the system will prompt the next call that it’s full loadWe need when ever IVR  port are busy play some prompts Eg:All agents are busy please call alter like that,Any option is there ...

renji joy by Beginner
  • 1 replies
  • 0 Helpful votes