Contact Center

In the activity logs I see _dnis and _ani with some values. Can I know what are these variables and why we use them?The Userguide says that they are sent by default. Just wondering why we use them.sample logs - 10.157.42.111.1341401471616.3134.LOC,07...

I installed the Quality / Adv Quality Mgt. and than i installed workforce management services. I have access panels each service no problem. But, I constantly getting the following mail from WFO and I do not know how to solveWFM2001 Message:The Captu...

Internet Speed very slow , when Tunnel establish by DM-VPN. HUB to Spoke and Spoke to Spoke Internet very slow. also local internet very slow.for contact: shahjs2002@Yahoo.com+966-542239758---Posted by WebUser Shahzad Khan from Cisco Support Communi...

Hi,when i try to login to cusp mudule it's not responding. i removed the device from TACAC and try to login locally but have the same result. can any one tell me how to fix this.Regards,Neeraj Suriyal

Hello all,I have UCCX 7.0.1.(SR5), needs to upgrade to 8.5.I took BARS and PUT Backups. I have license - L-CCX-85-CMBLDLIC =   CCX 8.5 CCX CM Bundle Appliance Entitlement.-1My question is can i do a 'PUT' upgrade with the above license? or with this ...

Hello GuysScenerio==========        I am trying to build a lab @home , where I have installed CUCM on VmWare on Server1.        2 Sprawlers has been installed on VmWare on Server 2.        In the Network Adapter setting I am using Host Only        Co...

Hi             ThereWe are using uccx 7 and 1 agent's status stuck in the "Not Ready".We can not see his account in the supervisor but in the "Resource Cisco Unified Contact Center Express Stats" I can see his status is in Not Ready for more than 44 ...

          Hi Team Is there any CVP call studio Video tutorial to make advanced call flow Integrated with Database IE(Oracle or SQL).also how to call JAR integrated file in Advanced prompt element.Please advise is there any Video tutorial or Online Co...

Hello,I am trying to come up with a way to implement the following logic in UCCE 7.5 with IP IVR 7.0A caller gets to an agent and requests a service that requires identificationThe agent sends the caller back to IVR for identificationUCCE reserves th...

Hi,Does anyone try to use CUIC8.5 to make custom reports for UCCX8.5?I see in the UCCX roadmap that it will be supported in UCCX 8.6.But I see in the CUIC data source configuration also support informix DB.So I'm not sure if there is any problem if I...

In our data center switch(mangeable switch) which i mentioned in the above is connected to other department unmangeable switch ,our switch port status is getting error disable mode so the whole department not having access to internet..what will be ...