Contact Center

Hello all, I am using CUCM 6 and i want to connect Third-party SIP device, can you tell me how to configure it ? i want to connect Nokia, Iphone mobile.---Posted by WebUser Mukesh Rulaniya from Cisco Support Community App

Hello,I am working on a UCCX 8.5 for CME (8.6) setup and i have been stuck with the following problem:I am testing the IPPA login, but it shows the following error evertytime i try to change the state to Ready:ERRORCannot change agent state because t...

Hi NetProI have somre problems whit resources.....I need to delete idle resources, but still are part of CUCM therefore I can not delete from there. Are users who worked with UCCX but no longer do. These members continue to appear as resources are no...

Hi!I wonder if someone has sources of old IPCC calculator? I mean this one: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/c7resrcs.html#wp1040227Cisco has just shut it down - all URLs are dead (I ha...

Hello,I need to configure an AP1200 for it to contact a Radius server?here is the configue I followedhttp://www.cisco.com/en/US/docs/ios/wlan/command/reference/wl_01.html but my AP is unable to contact the radius server?it there's other things I ...

I am planning a migration from UCCX 5.0 to UCCX 8.5.I will go from version 5.0.2 to 8.0.2 to 8.5.XWill the UCCX Pre-Upgrade tool allow me to change the Host Name and IP address of the server?In other words, can I restore to a different Hostname and I...

Hi!I have a "CSQ#1" where is 10 agent in Ready state and try to connect to agent. If 2 attempts is failed - script should search ready agents in other CSQ#2 even there is a ready agents in CSQ#1.But operator IF do not work. Script try connect until a...

Hiwe have uccx 7 with HA. The secondary server has the Cisco Desktop Sync Service shown as stopped (Red-cross) in the control center.How can it be started?Thanks.

Hi All,Can any one help in guiding to have Cisco Call Center resource sizing tool for IVR ports & etc for both Inbound and Outbound Call center.I tried a lot to find a legitimate and working URL but has not been successful yet.Would highly appreciate...

Hello,We have an issue with Supervisor Desktop in CRS 5.0(2)SR03_Build317: call counter doesn't show real time call number. Yesterday showed everytime 7 calls (and we had more), and today shows 22 calls but for example in this moment we have only 10 ...

Hi AllOur customer has already had CUE IVR working with VoiceXML function.what we need to do is to study their existing IVR with VXML, make certain change base on current requirement.however after a couple days dig through their CUE system and googli...

Hi,          is there any API or commands available through which we can programatically do agent re skilling? thanks.

Hello guys,is it possible in CCX to forward the call to a specific DN when no agent is online?I know it from ANDTEK that there is a field where i can type in to which destination the call should go when no agent in on.In CCX i guess it will be a scri...