Contact Center

Hi Members,In the HDS database there is a table Skill_Group_Interval where i have the value as NULL for the field RouterDelayQAbandTime for all the IntervalsDo i need to change any config inorder to get that data populated.From Schema I could find th...

Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is no...

Hi Guys,My Customer have UCCX 8.0.2. He needed did change prompt and when He try to do upload the new script, appear the message: "error while handling the request". Any have idea who solve this problem? Thanks,Wilson                 

Anyone knows where can I download the korean version of the above user guide?       

One of my customers asked me to implement a contact center for them, the main issue is he needs to authenticate callers (customers) before putting them in the queue, in this way only the customers who have a support contract can call the CC. Can you ...

UCCX 8.0.2SU4I am trying to use java methods to read an xml file out of the Document repository.  I was able to do this in UCCX 7 and prior, but in 8 it seems i need a different file path syntax for the 'java.io.file' variable.Example:I would like to...

Hello,We are recently getting an issue with couple of End Users. They go to "Not Ready State" and calls still ring on their extension. Anyone has any clues? I did RMJTapi Sync. I checked their device in CUCM. They are in proper groups. This is only h...

Hi All,We trying to install router / hds components in various server, we are getting the following error during the installationAn unexpected error has occurred. The component(s) may or may not have been saved properly. check the logs named Websetup...

Dears , i have question and i hope to find answer from ournet-workers , i am a admin for a huge wireless network consist of 6000 AP , 24 WLC , 2 WCS , i am facing a prob---Posted by WebUser Saad Alnoaimy from Cisco Support Community App

Hi.I have a CCX 8.5 configured to record on demand. The system was working properly, but today stopped working recording system.When I run the button to record, appear the error: "Problem with recording service".  I am using desktop monitoring for re...

                 I have a setup where a call comes into our inbound gateway ISDN and then gets routed SIP to CVP and then CVP does a SIP Refer to another number which is handled via a dialpeer on that same gateway.  The call completes successfully, b...

I have a new install of UCCX 7.0.2 ES03_Build_031 with CSD 7.0.2.12 and it doesn't display the Call Priority number in the Voice CSQ Summary.  when I run an Historical Report for the CSQ by Call Priority the call distribution is correct there.  What ...

I have a new installation of UCCX 8.0.2 SU3 HA and twice now it has been reported that in the morning agents are unable to login to CAD, the error they receive is "Initialization Failed. Please try again or try restarting the application." The only t...