What is the meanings of those many exceptions in "on exception goto" & "on exception clear" steps.??I want to know the meanings of all exceptions.
What is the meanings of those many exceptions in "on exception goto" & "on exception clear" steps.??I want to know the meanings of all exceptions.
Good afternoon everyone.From the Help, Run Action was described as ....Run Macro ActionA macro is a shortcut for a sequence of keystrokes. For example, you might record a macro that performs the following tasks with each incoming call: Copy the ANI (...
Hi All, I have a problem as below, i try to trace the destination 192.168.5.18 from my server, but when the traffic reach 192.168.5.18, the traffic is just looping, should be no problem with the routing , any prob most probaaly?C:\Documents and Setti...
HiWe are looking into design of a Cisco Contact Center Express 8.0 solution with CUCM 8.0. In this deployment model, we want to integrate Single Server UCCX at Site A with CUCM Cluster at Site B, that is, there is no Local CUCM.I have been reading th...
Hi!I'm trying to develop a sample script, associated to an application that has an HTTP trigger. I'm working with UCCX Premium 8.5.1The trigger is working OK, but the place call output is allways "unsuccessful". The number to call and the redirect nu...
Setting up schedule for reports I have noticed that if I schedule a report to be delivered by email, I can use PDF and XSL attachments but if I try to send the report as INLINE HTML it fails.Has anyone experienced a similar issue?
Hi Guys,Bit confused here as I was under the belief that in order for CVP to deliver voice recognition service you need an ASR with a third party software i.e nuance product. I have been told today that CVP has its own recognition software provided b...
Hi TeamICM 8.5(x) / CVP 8.5(x)Has anyone had experience passing an ECC variable to and from ICM (outside the ToVXML and FromVXML vars)eg: passing the ECC var user.xxx to and from Studio script(s) without using the standard CVP ECCs or the 10x40char C...
Hi Guys,We have a CC setup having UCCE (7.5.10) with CVP(7.5).We have query regarding static route deletion/addition in the CVP ops console.We intially added a set of static routes to the CVP ops console supporting an additionally added new Voice...
Dear All,We have creted template in Cisco Desktop Administrator, we haev created the template in two three paragrah, but when we select the template at CAD, all words of that tempalte showing in one template.For exampleDear Customer,Thanks u very muc...
Hi All,We have a CVP Comprehensive setup where there are three Ingress Gateways and one VXML Gateway. If there is one Ingress and one VXML gateway we can use the static route in CVP. Could someone guide/help if there are more than one Ingress gateway...
How do I tell how many licenses I'm actually using in CCX 8.0.2?Under System -> License Information -> Display License(s)I only get how many licenses I have.
Hi, I want to write a script ,For instance if contact info starts with '053' I want to redirect a specified group of agent , if starts with '021' redirect another group of agent .I could get contact info but I couldn't get contac...
I'd like to start using the CSA on CUCM and Unity and I want to centralized the logs. Where canI found the document on the product and is-ti possible to centralised message ala syslog ?
Hello. I have an error on the Cisco Unified WFO webpage for compliance recording that states: Sorry, an error has occured. This is happens each time I try to bring up the recordings webpage. I have restarted the server and still receive this error. A...
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