Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hello,I have a UCCE 8.0 call center. I have already configured service level with threshold 35 seconds on the Call Type and customer is able to see the service level.A new requirement is to display the service level for threshold of 20 seconds as wel...
Hi,I am using icm 7.0 with ip ivr 7.0. when all the agents are busy and caller is in queue,call is automatically getting disconnected after 3 min with the message " We are experiancing system problem and unable to process the call. please try again l...
The customer plans to add the functionality of Agent E-Mail on Cisco Agent Desktop to their agents (resources) manage email queues as they handle voice queues.There is a doubt as to the licensing required to implement such functionality. The Client h...
I'm hoping someone out there is willing to help me! It's probably very simple for most of you, but I've been banging my head against this and getting nowhere.All I want to do is to create a very simple Auto Attendant script that flows like this:Wecom...
In reviewing our as-built system, I noticed that UCCX was using the default date/time group CMLocal instead of a custom one as recommended. I'd like to change this, but I wanted to know if I'd have to reset the device pool for UCCX, and if so, what ...
I have a question. I understand ECC variables, but when you set them up, there is a maximum size field. Currently, one of our ECC variables has a maximum size of 5, but more data must be being written to it as I see calls being routed based on this v...
Is it possible to disable anonymous log on to UCCX 8.0.2 via the CCX editor?
HiI have used IP IVR for a long time now and we are about to replace IP IVR with CVP instead when we upgrade our CUCM and CUCCEclusters to 8.x. In IP IVR i have used call consult transfer to dial out to one or many different mobile phones or internal...
Hi,Got UCCX 8.5 on an ESX server, uploaded prompts in to script but phones wont play any sound. I've played the prompts back through the CCX Admin Prompt page and they're fine.I've altered the script so it only puts call on Hold to check script and i...
Hi CCX Experts,I have a UCXX upgrade soon from 7.0.2 SR5 to 8.1.5.Done below Task-Ordered upgrade licenses.Took Appl. Backup.Have the PUT Backup from CCX 7.1, My CUCM is 8.5.1.My question is,As we have Primary and Secondary CCX 7.X Servers, can i do ...
Have a user that knows Crystal reports well. Is there a step by step guide on how to do the ODBC connectivity. This user has the Historic Client on his Windows XP SP2 and is trying to extract the Data from the IPCC server to create his own customized...
Hi,I've a UCCX 8.5 installation on UCS 210 M1 which keeps on failing.Got the UCCX 8.5 bootable media (UCCX_8_5_1_UCOS_8.5.1.11002-22.sgn.iso) from Cisco and tried it with different OVA templates. The installation is failing with following error:-----...
I have it scripted and the correct prompts play based on the stat that is retrieved. However, I was wondering if anyone knew the formula on how it is calculated.Thanks,Jerad
Hello, I am working on a way to move calls to different CSQs based on the time spent waiting. The start of my script plays back an audible greeting telling the caller how long the oldest call waiting in queue has been there. When the Get Report...
Hello I have a doubt how can I configure the vxml gateway for side remote o distribute vxml gateway to do not using wan bandwidth where I already have cvp in central site and I have another vxml gateway in central site but how can I do detect any pa...
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