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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! UCCX Script

I am trying to add a new feature into a script...."You are currently nth in line to talk to a cust serv rep"I was told this is fairly common and easy, does anyone have a template or can someone help out? I posted a copy of my current script, I hope i...

CCX 8.5 Abandoned Call timer

I need to be able to mark an abandoned call differently at different times.  I.E. if user hangs up before 30 seconds in the queue it would be marked abandoned A, if he hangs up after 30 seconds it would be marked Abondoned B.  Does anybody havve a cl...

UCCX 8.5 Script

Hi,I am running a uccx 8.5 system, one of our requirement is to enable the meeting mode so that when all the agents attend meeting, the uccx calls should go to a predefiend mobile number.Currently the agents are doing by logging into the UCCX applica...

stharmal by Beginner
  • 4 replies
  • 0 Helpful votes

Abandon calls primary and secondary skills

Good Morning all,I hope someone can help me. If a group of agents is connected to a skill group with more than one category how does cisco count the number of abandoninQ, Abandon ring, calls handled and offered?For example:When downloading perskg32 r...

UCCX 5.0.2 shedule backup doesn't start

Hello!We have UCCX 5.0.2.I made a manual backup one time and it was made successfully. But then I make a schedule and enable it (settings of the scheduler in the picture).The scheduler doesn't start at the time and there are no any messages in logs a...

snowowwwl by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! Get Digit - Number Transform

I'm using UCCX 7.01 -We are implementing a Pay By Phone solution.  When we ask the customer for their statement number the number must be sent to our webservice in the format of 3 integers.  So basically if a customer enters in "3" the system must be...

Encryption on Application Gateway

We are implementing the application gateway for a client in UK. All the functionality are done and its working perfectly. Since its financial institution, Customer needs encryption option.  Customer is looking forward for encryption options in GED-14...

anchoudh by Engager
  • 1 replies
  • 0 Helpful votes