Contact Center

I've got a UCCX supervisor that's in a remote office from the UCCX server 7.0.1 that can only hear one side of a recorded conversation.  The other supervisors that are local the UCCX server have no issues.  I just inherited this system and it's been ...

Hello,I am setting up this new agent, keep in mind we have UCCE version 8 and CTIOS agent desktop 8.  Anyways I am able to login as the agent but when I do a test call and hit the agent line the callgets disconnected.  I am able to call the agent ext...

How many levels can I configure in a Contact Center script? I mean.1. Press X to go to Department X1.1. Press X to talk about X1.1.1. Press X to XXXIs there any limit?

Hi,I have not yet implemented UCCX, but I just want to have an understanding of it. Does UCCX support Auto Attendant? If it does, then you also have a Unity Connection server which has Auto Attendant, then which Auto Attendant will be used or much be...

We have the following setup:Caller > Translation Pattern > IP-IVR Route Point > Script > Consult Call Transfer to Hunt Group.The Problem is, the calls appear to be coming from the CTI Ports on the IP-IVR, rather that the origional caller ID.If we cha...

Contact Center Express (8.0.2.11004-12)I believe there used to be a maximum time period on older versions of UCCX that one server in the cluster could be offline from the cluster without causing a huge data resync problem (had to be rebuilt maybe).I ...

     We have tried 2x, to apply the SU$ to our UCCX HA enviroment, the system will not do the switch version. CISCO TAC is involved, but was wondering if anyone else has had this issue?

Hi,I am trying to make a script which would allow calls from only certain phone numbers.Like e.g. some mobile phones have this option of blocking or not accepting any call from some specific numbers.Any ideas on how this can be done.Thanks and best r...

Hi ,Please advice on the below scenario,One client has  Cisco UCCX 8.5 , and they do not want their Agents to login in to CAD. rather they have developed (In-house developed CRM) CRM.The Idea behind this CRM is to have CTI Events and Caller Informati...

We have 2 call centers in different locations (Sacramento and Los Angeles).  Each location has its own 800 number, voice gateway and gatekeeper.  We are running version 8 of UCCE, CVP, and UCM.  After troubleshooting an issue with our call recording ...

Does Cisco support 2 virtual machines (on ESXi), one for Cisco Unified Contact Center Express 8.5 and one for Call Manager 8.5?I have blade ucs b200.Thanks a lot, Svetomir

hi EveryoneWe are planning to configure ECT ( Explicit Call Transfer ) for one of our customer , using ICM 7.5.x & CVP 7.x & E1s. I understood what needs to be done on ICM , CVP & Gateway side to enable ECT feature but still not clear enough what nee...

Hi,I installed CCX5 with CCM5.1 where users are sync'd with AD and selected several Administrators from the Users list in CCX but now none of the Administrators can log in. Logging on as AppUser works fine but not appadmin so can't configure the serv...

We're having an intermittent issue that so far we have been unable to narrow down the exact cause so that we can fix the issue. Once in a while, when someone tries to start recording a call that an avgent is on, they will get a message stating "Unabl...