Contact Center

hi EveryoneWe are planning to configure ECT ( Explicit Call Transfer ) for one of our customer , using ICM 7.5.x & CVP 7.x & E1s. I understood what needs to be done on ICM , CVP & Gateway side to enable ECT feature but still not clear enough what nee...

Hi,I installed CCX5 with CCM5.1 where users are sync'd with AD and selected several Administrators from the Users list in CCX but now none of the Administrators can log in. Logging on as AppUser works fine but not appadmin so can't configure the serv...

We're having an intermittent issue that so far we have been unable to narrow down the exact cause so that we can fix the issue. Once in a while, when someone tries to start recording a call that an avgent is on, they will get a message stating "Unabl...

We are running a UCCX v8.0.2SU3 cluster with HA.  The majority of our callcenter desktops are running WinXP but we are in the process of migrating to Win7 32bit for all of our call center agents.  All of our call center agents are part of a workflow ...

I have just install 8.5 in the lab to test and I used a PUT file. I would like to reload that data without reinstalling UCCX. Is there a flag that I can change to do this? or do I need to reload UCCX?Thanks.

All,We have several remote sites which has contact center. Some sites are big like 200 people but only 10 people are agents in contact center. We have UCCE cluster and normal call manager cluster. So should I register all the people in the site to UC...

Hi Team,I cannot delete some CUIC report in my stock folder as I get the message "Failed to delete the report. It may have already been deleted by another user."These reports were saved from the standard reports while the replication subscriber wasn'...

My customer has to change the SQL DB port number from the default 1433 to something else. So I changed it in my jdbc url. I do not know if this is supported or not but I have yet to get a jdbc connection. This is a new install. here is the jdbc urljd...

Hi All, A real idiot question but we have to use span port recording as we are using citrix (unless anyone knows different) but I just can't get my head around the span part at the UCCX end. Span on all the access switches is fine but the server is o...

Does any one know if Symantec Critical System Protection (CSP) compatible with UCCE 8.5 (CVP, HDS, RGR, and PG)?

HiCustomer would like to deploy UCCX 8.5 Premium  in a VMWare VDI environment.In this environment the virtual PCs run applications as VMWare ThinApps.This means we cut a standard software image and stream it on demand to the PC.Therefore it will be n...

UCCX 8.5.1, skill based routing. Is it possible to change skill sets with these command?run uccx spThe reason behind that is same agent on one shift working as team1 memeber - backup as team2, and another shift working as team2 memeber - backup as te...