Hi all,We are using the CTI Toolkit IPCC Supervisor Desktop 8.0.11518.We'd like disable the barge-in, Intercept and silent monitor buttons. Is it possible?Regards,--Alberto
On CCX 8, I have a script that presents the caller with an option to schedule a callback. This initates a separate script which request the caller enters a desire number for the call back and to leave a message associated with the call back. (pretty...
I have a script that call center calls come into queue every Saturday but the user would like for the script to run every 1st and 3rd Saturday. I need some examples how to change the script from every saturday to 1st and 3rd saturday of every mon...
Hi AllThe operations manager of the call center came to me yesterday and asked me a question about why the number of agents under the team summary view shows double. They have 2 ques configured DGFT1 and DGFT2. The DGFT1 shows that it has 7 ,but when...
The requirement is that the call must be transfered to one certain agent (for example,agent 01),but the agent may be talking or not log in or other reasons.So ICM must make sure that agent is available before the call is transfered to the agent.What ...
Hello,Can someone provide me with reference or instructions for how to add an Informix Database (like Call Manager Database) into CUIC DataSources?I read that it is possible to generate reports using the CDR database from the Call Manager.Thanks,Just...
Hello,I'm trying to do a conection between CM and CUIC8, and I need to know what is the database name and the instance name of Call Manager?Thanks,Denian Nascimento
We are having ICM 8.0.3 version deployed our site. my question is how do we calculate Duration of a single call from ICMDB.When we run query from TCD we are getting 3 legs, and each leg having duration. 1. i will get the talk time based on AgentSkill...
Is there any way to delete skill group from ICM which has reference in inactive versions of scripts. when we deleting from configuration manger, skill group explorer it is giving error that, cannot delete since there are script reference by this skil...
Hello,I try to find a way to prepare/send an e-mail from IPCCx that would be somehow l.formatted. For example TABs, break lines, bold text etc.I look for a way to send text-plain e-mail but formatted or html body e-mail.If this is possible with attac...
Dear Anthony,I am trying write a simple script which I need to accomplish the following.If the calling number ( Customer Number) XXXXXXXX, I should check this number in an XML file and if it is there I need to set priority for that number 10 other wi...
in my computer lab a network of hub with 20 computer is present.I also have internet connection in my lab.I note that when i check internet ip on every computer,it is same.why it is so?---Posted by WebUser Razi Hassan
Hi,I am trying to send account number to VXML application through ICM script. I am trying to use Call.BAAccountNumber variable to send to vxml application but it is not passing. On the same side if I pass some static calue for CLI to same set node it...
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