Hello everybody. i have some reason codes for agents but i would like to know where these are configured on the UCCE.any help is appreciated.are they configured on the CUCM or UCCE?
what's happen?At the replication process error, the issue occures like below.Seeing that the time, maybe It's occures in the purge cycle. [Version Information]ICM 8.5.300:30:00:925 la-rpl Trace: Server is returning a STARTING POINT for table t_Trunk...
Need a little help in getting a document to write and upload correctly. Where the attached script works fine in UCCX 7, it does not work properly in UCCX 8. Basically, I understand UCCX 7 goes from a Windows version to Linux and the directory right...
What is a Service_Real_Time_Table and when does this table get populated? And what are the configurations required to have this table populated? I have created a service and define the service types and service level threshold. Also I have added the ...
Hi- We are running a unity connection call handler to handle the menu options of our agent calls. the department wants to be able to change the greeting at any time which is why we are doing this. The call comes into UNITY and whatever menu option ...
Hi All, In our new IPCCE setup, agents take around 30 seconds to login to CAD. The CAD version is 8.5.2(a). All edge sites users will take around same time to login. Is this normal or any method to improve the login time?The current ctios based agent...
Customer is doing a physical to virtual parallel build and wants to backup the existing systems, and recover them onto the new virtualized server. The new servers will have different names and different IP addresses.I'm thinking the name has to be t...
Hey everybody, ever since we upgraded our UCCX system to 8.5 in the reports all the calls that were previously being regarded as Dequeued are now being regarded as "Handled by other". Nothing changed as far as our IVR goes, I've still got Dequeue (-...
Dear Cisco Support Community,I would like to know how to archive the following items into a CCX script;I have 1000 .wav files separated in 10 categoriesCustomer will choose the category and I need to play the .wav files according the category.I need ...
Hello,I have a UCCE system composed of duplexed Proggers and an AW. I have noticed the error Unable to reconnect to MDS process (Event ID: 32782) on the ProggerA's Event Viewer. This error is not showing on ProggerB's Event Viewer.I have checked both...
Hi all,I'm using v4.4.1ES2 in standalone mode. Since this is standalone mode, there are lots of errors generated in relation to the integrated mode (sync with ICM, etc). Is there a way to turn that off so that only relavant error messages are display...
Hi All;From CVP Studio 3 to CVP Studio 8:I am facing a problem that the variables that are used to communicate with the jar files (java files), now it is not appearing when we opened the application at CVP Studio 8. Actually in Version 3 (and I think...
Dear all,I'm trying to install the Workforce Monitoring and Recording software in a virtual server with W2003 Server R2 + SQL Server 2005 SP2.When the Monitoring & Configuration Setup it's opened and The Monitoring and Recording CTI Service window ap...
A little while back the college was running a promotion and at the last minuet they decided to stay open later then normal to server the needs of our students. I reset the time of dayclosing time with the CCX editor and ga 6 the phone shut down when...
We have a call center of about 40 Agents and about 25% of our calls the Wrap Up Data pop up is not appearing. We are running Cisco Unified Contact Center Express 8.5.1. Anybody know where I can trouble shoot this or resolve it. Doing a search on Wrap...
