Our Agents ACD line appears on the 2nd button on the phone device and the Agents Primary Line on the 1st button. When the agent uses their Primary Line, call monitoring will pick up their conversation. Is there a way to disable the...
Hello,We have an issue with our knoahsoft recording software it will not record when users takes calls from home using cisco VPN. We have knoahsoft recording version 2, cucm 8, and uccx 8, and IP communicator 7. Also calls do get record if users ar...
Hello,As you all know , the stupid stock reports in CUIC only contains half hour data , i need a report for the agent performance that can appear on daily basis (one raw) , does anyone have the report definition for the Agent team 26 webview repor...
Hi All,We have small doubt about the reskilling tool, is there any way to set the read,write acess, because there is requirement since management portal is not available we can do only with reskilling tool, but all supervisor who are assigned with te...
We are currently working on a project where there will be 100 callsqueued for approximately 5 or more hours before being serviced. Can youprovide any limitations on queue time in either the UCM (gateway), icm,or cvp platforms. We are worried that t...
Hello,We are using the 'Personalized Activity Assignment' field so that activities pertaining to a case go to the same agent who worked on it last. EXCELLENT feature, however, when an agent hit's their maximum task load, the email could be reassigned...
Hello guys,at a small company i installed first time CCX with agent desktop and had some trouble with windows 7 SP1, but this is ficex by TAC.But now when i want to implement the agent queue, i´m not able to see calls in the queue. From other solouti...
Hi Everyone,During the chat session Agent usually see the alert on the close “Slow but still connected” as per the document it’s a connection speed issue between Customer and the Web Server (Please correct me if I am wrong)If this is the then can any...
I'm using the recording function in UCCX to do a voicemail style recording. As per other discussions around, you have to account for the ContactInactiveException to account for situations where users hang up instead of pressing # at the end of their...
The post that sparked this topic:http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc2d609My...
Dear Networkers,We have UCCE deployed with CAD.We're facing a very strange issue : calls to some numbers fails when composing from CAD agents and we hear the message :"your call cannot be completed as dialed, please cinsult...". When calling the same...
Hello I have Web Interaction Manager as standalone do not integrated UCCE, I need to know if possible to able to put the time in session of chat in real time.can you see the attach.can anyone help me?Thanks.
Dear Networkers,We have a PAK for Cisco Call Studio upgrade to version 8.5From cisco.com/go/license, and after entering the PAK, I am asked to use an IP address. I am really confused, which IP address should be used ? We have already 4 CALL/VXML serv...
HII wanted to know can someone tell me is there a document that I can use to create an IVR. We have an office in SF that the phone just rings and rings. So my manager wants to put in place an IVR so that when a person calls they will get the nice pre...
