Dear all, we are using single cisco 3845 gateway as Ingress as well as vxml gateway . Can you provide any documentation regarding the call volume capacity this gateway can handle. We have deployed this gateway in a UCCE parent- child model.
I'm working with CUCM 7.1.5 and UCCX 8.0 and have properly configured the TAPS on the both sides. When I dial the Route Point number, the caller hears dead air. The caller hears no ringback prompts, such as a busy tone or an engage tone. When I have...
We've been asked on a couple of projects now if it's possible to run JUnit tests against Java code that's built for CVP call flows (such as the Java code for custom elements or class-based decision or action elements, etc.) Has anyone been able to do...
Dear All,Customer is using ICM 7.5 and CVP 7.0 using win 2K3 server.Recently system faced a problem which was related to windows. Microsoft TAC looked at the issue and recommended windows to be updated with hell loads of patches. Currently windows au...
i have a serious problem on my IP phone 7911g that it doesn't supportconfiguration network and every second it has a message configuring Ip &configuring cm list pleas---Posted by WebUser Omar Saleh
Hi, When trying to read a vxml file from the document repository in voice browser element I am getting the following error%MIVR-SECURITY_MGR-2-SECURITY_VIOLATION:Security violation: Permission Name=/opt/cisco/uccx/<,Permission Action=read,Application...
Hi,Running UCCX 8.5.1-10000-37 in a HA mode.Currently we are facing Voice Recording/Silent monitoring issue. So TAC suggeste to upgrade the UCCX to 8.5.1-SU2 along with the COP file installation.Can the below mentioned process for upgradation will wo...
Hello,Is it possible to configure the CVP to have my IVR.Which means that i configure a menu for me specifically so whenever i call the IVR i will find my own menu ?Amer
Hi,i have an problem with the IP Phone Agent at CUCM 8.6 and UCCX 8.5. I configured the Phone Service at the CUCM and subscribed it to the 7970. But the Phone only show me the "No Services Configured" when i press the Services Button.I opened the lin...
Edit:I found it, it is thru Agent Desktop Administrator.We have a scrip set up to populate members account numbers from the call in menu, when the memeber talkes to the call center agent, the account number is populated in the agent screen.This is a ...
Hello, I need some piece of advice with alarm workflow. I would like to select multiple classifications with one alarm node, but boolean "OR" statement is not working properly.For example: I have category A and category B. I would like to specify Fil...
UCCE 7.5 SR10IP/IVR 7.0.1 SR4Is there a way to check if a Contact Center agent is in a ready state before sending a call where the customer entered the agents extension in the IVR transfer script (Call.CallerEnteredDigits redirect)? The agents have t...
Hello Guys,I would like to know how can I configure a queue in a comprehensive mode using micro-app at CVP + ICM environment. I work with UCCE at least 2 years, so I know how to create a queue using UCCX and/or IPIVR (I do a queue application using U...
