Hello I have this scenario ICM what the best way to do upgraded from ICM 7.5 to ICM 8.XServer1 Server2 Server3 Server4ProggerA ProggerB HDS/Webview (H...
Hello I have this scenario ICM what the best way to do upgraded from ICM 7.5 to ICM 8.XServer1 Server2 Server3 Server4ProggerA ProggerB HDS/Webview (H...
Dears,We have CVP 8.0(1).CVP reporting server is up and getting statistics but these statistics are not written is the database so I am getting empty reports from CUIC.Any idea what could be behind this issue?Thanks
Hi, All.I'm looking for CTI driver to connect Cisco Unified Contact Center Enterprise with Siebel. There is a restriction for native cisco driver - it work only for Windows OS. But Siebel Communications server running on IBM IAX 5.3May be someone alr...
Running CCX and CM 7.0Trying to determine if there is a way to see how many calls are up and active in a specific CM Telephony Call Control Group. We have 4 groups of different size, trying to determine if any of those groups are maxing out their al...
Hi All,I'm having problems uploading a recorded prompt into a directory on the UCCX server. I've attached the script. The user is authenticating successfully, however failing under the Upload Promp step.Any ideas or things to look for?
The current version of the document does not take into account the Linux appliance file structure and access permissions.The version I am trying to create has a "Create XML Document" step followed by a "Get XML Document" step that results in a succes...
Dear Networkers,I have a question concerning the capacity ICM Parent Child deployement :For one UCCE Parent how many UCCE Child can we deploy ? What is the max capacity for one UCCE Parent to support UCCE Childs ?Is there a tool that can be used or a...
There is a problem with dialing a +E.164 number from agent desktops (example: +380975431111). When they make a call, CTIOS Agent Desktop shows an error: ClientMessageType:eMakeCallRequest ErrorMessage:Error [10117] The specified DTMF string is inv...
Hi All,I'm implementing a UCCX 8.0 IVR application to be integrated with Oracle 11g database. I have a requirement to call some packages on the Oracle database to retrieve some values and integrate it with the IVR script.Is there a way to call Oracle...
Hi,I've noticed that the application manager is in Partial Service in UCCX Serviceability. From my research up till now, I understand that this could be a script that is causing an error.I've gone in to all my scripts in CCX Editor and validated the...
Hello,I have a requirement from one of the customers that he needs to give access to the customers to leave a recorded message in the script after staying in the queue for 4 minutes , i know that this is available with UCCX but i need to know if it i...
I have 1 supervisor and that supervisor needs to see the agent logs under each individual agent name but for some reason there is nothing being reported there. If an agent takes a call or makes a call, inbound or outbound will appear under the agent ...
Hello,Does anybody have issue with contact center script editor when you try to open or load a file takes about 5mins to load?Thanks,IP
HiWe currently collect Caller Name from our corporate directory in UCM but would also want to collect UserID, is that possible?
Hello Team,How to create queue position prompt steps in IVR scripts ,please explain the steps.Thanks
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