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Dear GroupI am recently been started working with UCCE platform, for one of our client who is using CTI Desktop Client (V8.5) required to haveA field in the CTI screen about the number of calls currently queued or waiting in the queueA CUIC report fo...

I have a script that that places a user on hold after hearing the prompt. During this time they are listening to MoH. What I really want to find out is it possible to allow a customer to interupt the hold music by pressing 3 to go to voicemail?

I have a UCM cluster with release 8.5.1.10000-26 and UCCX server with release 8.5(1)SU2 (8.5.1.11002-22). First, I updated the UCCX from release 4.2 to release 8.5(1) (8.5.1.10000-37) and the problem arose. Thinking that this action would solve the p...

Hi,We have been in the process of configuring email queues for our CCX 8.5 environment with exchange 2010, all configurations look good now and we are posed with the issue of users being stuck in either email not ready state or email logout state.The...