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Caller ID / ANI for UCCX - Salesforce

HiWe integrated Cisco solution with salesforce. Right now we are able to get caller ID/ ANI over the CAD application, but we cannot able to get the caller ID in salesforce softphone. It showing the CTI route point as the caller ID (The same CTI RP sh...

Resolved! CUIC Report - Queue Status

Dear GroupI am recently been started working with UCCE platform, for one of our client who is using CTI Desktop Client (V8.5) required to haveA field in the CTI screen about the number of calls currently queued or waiting in the queueA CUIC report fo...

Resolved! UCCX 8 VOIP Monitor Subsystem - Out of Service

All,Upgraded CCX 701(SR5) to CCX 8.0.2 Premium HA enabled. Both Servers were IN SERVICE. Did a Patch upgrade to UCCX 8.0.2SU1. Noticed that VOIP Monitor Subsystem on both servers showing as OUT OF SERVICE. Downgraded to CCX 8.0.2, still get this Subs...

UCCX Menu - How do I set the filter to ignore keys

Hi All, this is probably simple but I can't seem to figure out how to make a menu accept one option/key, but ignore all others. I have a menu, which play a prompt. Callers should be able to press 1 to repeat the prompt, but I'd like all other keypad ...

Resolved! How do you interupt on hold?

I have a script that that places a user on hold after hearing the prompt. During this time they are listening to MoH. What I really want to find out is it possible to allow a customer to interupt the hold music by pressing 3 to go to voicemail?

Resolved! Problems with the Silent Monitoring

I have a UCM cluster with release 8.5.1.10000-26 and UCCX server with release 8.5(1)SU2 (8.5.1.11002-22). First, I updated the UCCX from release 4.2 to release 8.5(1) (8.5.1.10000-37) and the problem arose. Thinking that this action would solve the p...

UCCX email queues

Hi,We have been in the process of configuring email queues for our CCX 8.5 environment with exchange 2010, all configurations look good now and we are posed with the issue of users being stuck in either email not ready state or email logout state.The...

UCCX 8.5 NIC Teaming

Hi,How to disable nic teaming for UCCX 8.5 version?Does anyone have an idea?Thanks.

Redirect no answer field is populated in Web view report

Dear Expert;We have call center and ICM 7.5 with CUCM 7.In web view report we are getting some value in Redirect No Answer but when agent doesn’t answer it should came in Abandon Ring.We didn’t not mentioned Redirect No Answer Timer in ICM Agent De...