I want to migrate from CCX 7.0 in a HA enviroment with premiun licenses to CCX 8.5. I need to know if I have to add this part number: L-CCX-85-HA-P-P-U CCX 8.5 UPGRADE - HA PRE-HA PRE LICENSE ONLY.
Hello All,When i run this report, it shows all calls that are abandoned. Is there a way to have the report only show the calls that were abandoned while in Queue?Most of my abandoned calls seem to occur during the Opening Greeting of the script or s...
Just after a bit of advice.In an HA cluster, which of these is the correct method:Upgrade PublisherSwitch versionUpgrade SubscriberSwitch versionorUpgrade PublisherUpgrade Subscriber Switch version on PublisherSwitch version on SubscriberAlso once bo...
When I try to run the CiscoUnifiedCCXEditorInstall file it get the following error. This is from a new install of UCCX 8.0. I have downloaded the file serverl times but still same result. Any help is much appericated.Thanks.
Good afternoon everyone.From the Help, Run Action was described as ....Run Macro ActionA macro is a shortcut for a sequence of keystrokes. For example, you might record a macro that performs the following tasks with each incoming call: Copy the ANI (...
Hi All, I have a problem as below, i try to trace the destination 192.168.5.18 from my server, but when the traffic reach 192.168.5.18, the traffic is just looping, should be no problem with the routing , any prob most probaaly?C:\Documents and Setti...
HiWe are looking into design of a Cisco Contact Center Express 8.0 solution with CUCM 8.0. In this deployment model, we want to integrate Single Server UCCX at Site A with CUCM Cluster at Site B, that is, there is no Local CUCM.I have been reading th...
Hi!I'm trying to develop a sample script, associated to an application that has an HTTP trigger. I'm working with UCCX Premium 8.5.1The trigger is working OK, but the place call output is allways "unsuccessful". The number to call and the redirect nu...
Setting up schedule for reports I have noticed that if I schedule a report to be delivered by email, I can use PDF and XSL attachments but if I try to send the report as INLINE HTML it fails.Has anyone experienced a similar issue?
Hi Guys,Bit confused here as I was under the belief that in order for CVP to deliver voice recognition service you need an ASR with a third party software i.e nuance product. I have been told today that CVP has its own recognition software provided b...
Hi TeamICM 8.5(x) / CVP 8.5(x)Has anyone had experience passing an ECC variable to and from ICM (outside the ToVXML and FromVXML vars)eg: passing the ECC var user.xxx to and from Studio script(s) without using the standard CVP ECCs or the 10x40char C...
Hi Guys,We have a CC setup having UCCE (7.5.10) with CVP(7.5).We have query regarding static route deletion/addition in the CVP ops console.We intially added a set of static routes to the CVP ops console supporting an additionally added new Voice...
Dear All,We have creted template in Cisco Desktop Administrator, we haev created the template in two three paragrah, but when we select the template at CAD, all words of that tempalte showing in one template.For exampleDear Customer,Thanks u very muc...
Hi All,We have a CVP Comprehensive setup where there are three Ingress Gateways and one VXML Gateway. If there is one Ingress and one VXML gateway we can use the static route in CVP. Could someone guide/help if there are more than one Ingress gateway...
