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We are trying to develop a custom JAR file to run inside a CCX script. The JAR file will be responsible to do some HTTPs calls to a remote server, retrieve some data and then decrypt it. The data is encrypted at the source using PGP (Private/Public k...

Remon.BA by Level 1
  • 119 Views
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  • 0 Helpful votes

Dear Members, This is regarding a PCCE environment version 12.0 with Jabber soft phones. One of the agents is abusing the system by making his status on Finesse as "Talking" whereas he's not on his desk. Has anyone faced such a case or can advise on ...

ln33147 by Level 4
  • 491 Views
  • 12 replies
  • 0 Helpful votes

Hello members, This is regarding a UCCE environment version 12.6(2). We have a custom gadget that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is there any workaround...

ln33147 by Level 4
  • 99 Views
  • 0 replies
  • 0 Helpful votes

Resolved! call reject uucx

HiI am getting in report of uccx call reject and when search for a reason i found because [Trigger Max Session, Trigger Failed, Setup Timeout]. can you please help me how i can troubleshoot these three issue

Toss Leey by Level 1
  • 264 Views
  • 4 replies
  • 0 Helpful votes