Hello, Currently I am working on Post Call Survey, I have configure two DNs. #1DN call coming from main script and #2 is for hitting the post call survey script. As per configuration I see call is routing to post call survey application, but in RCD...
While I've worked with call centers/IVRs for over 2 decades, I'm just getting started with the Webex Contact Center environment. I'm a bit puzzled that there is no separate section for this like there is for UCCX, but maybe I'm looking in the wrong ...
Is it possible to have UCCX email the exception when a call fails during script execution. I need the reason for call failure along with the caller details.
Hey, I received an error in the step of 'select resource', because of the name of the CSQ in Hebrew,This is the error I got: Failed to load CSQ because CSQ: ____ is invalid Has anyone had any experience with this, how to write the queue so that there...
Hello Everyone,Appreciate if someone could help me understand the differences between ECC and User variables in Cisco UCCE?I read those Cisco Documents and understood partially. My main question is why we need to start a variable with .user in ECC?Ap...
Hi, We observered configlogger.exe, histlogger.exe, router.exe, rtsvr.exe, dbagent.exe got restarted on Rogger A. However we coulldn't find any abnormality on the router logs. Any help on this is much appreciated. Thanks. Bharath M
Hello, We have an Agent Profile to auto answer calls presented to the Agent. The calls are auto answering, however, I was wondering if there is a way to configure a tone or other announcement to play to alert the agent to the connected call? In Fines...
Hi Team, I am new to webex contact center with background of UCCE and started learning the administration .Can some one help me in the below query. How can we trace a call in webex contact center to find out the script/flow it is hitting and from ...
Hi There.. I'm trying to build a report on CUIC to show the team members. I'm by no means an expert on CUIC... I added a report definition consisting on the below SQL Query. Added all the fields etc.. When I ran the report and added an operator on th...
Finnesse Agent can see all queues on there queue stats - they are not a Supervisor but agent Running latest version of Finnesse Tried Different Browsers Cleared cache on users PC Tried rebuilding user Cannot work out why this is happening - only...
Dears, We have followed the ES ( 12.6(1)ES9ET3) Installation Steps, Post Installation the the ECE Web URL cannot open and the APP server Java process has not started like before. After the rollback, everything is working as normal. https://sec.clo...
Hello, our current ucce deployment is on Domain A. Our company move all users to a new domain B. we don't have been impacted until we have tried to create (or move an agent role to) Supervisors. we got the following error. after check the staging ...
Hello Experts,When trying to access Finesse Administration page from drop down menu in UCCX, I receive the folowing message. Due to inactivity, this session will expire in 1 minute. If you want to extend the session, move your mouse or click here.Ci...
Hi all, I have a problem with auto-refresh live data reports.I have created a dashboard with two reports, both reports are configured with auto-refresh checked, but only refresh if I refresh the dashboard (F5). Is there any service asociated? Can an...
Hello Team, I want to integrate Finesse with Active directory with out SSO configuration, we don't need a SSO configuration in our site.Can we configure the Standard Finesse/UCCE only? we just need the agents to log in using active directory password...
