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Hi All,We planned to install the ICM 8.5 in  Windows 2008 R2 servers . Since we don't have the direct installer for 8.5 , install the 8.0.1 & update 8.5 patch.During the 8.0.1 setup we got the WMI installer error message.We ensured that SNMP service ...

Hi All,In our new duplex set up, the idle side pgagent is showing "Out of service" instead "Not Active". But when we shutdown the active PG service, the other side will become active without any problem. Is this the expected behavior? We have 8.5.2 s...

Hello everyone.I have a question.Is possible that from CUCM to CVP have two sip trunk at same time to work with different resources of CUCM.ipphoneA>CUCM>Sip Trunk >CVP10.10.10.10                         MRGL_X                         MRG_X          ...

Hi,I have just configured UCCX 8.5(1)SU2 Enhanced with agents using CAD 8.5(1).When a call arrives at an agent they get the display below:Notice that there is no information about CSQ, Skill or Route Point as I remember being displayed in older versi...

UCCX 8.0I want the caller to put in their barcode number into a script. I then want to take that number and display it in CAD, CAD-BE and IPPA.Even better, I'd like to enter it into a web page and bring up the caller's details.I understand this is do...

Does anyone have a link to the UCCX Recovery disk for version 8.5? I cannot find it anywhere on the site.

Dear,is there anyone that can point me in a good direction to get the salesforce/uccx integration working?I have the attached document as a starting point, and am able to create workflows.The issue I have this that I have no experience with Java meth...

Hello all,One agent in the call center is experiencing the following issue:The coming calll will not ring into the agent's desktop application CTIOS. The softphone(CTIOS)  is not prompting about a call.  ( The coming call will ring into the phone set...

In our environment ICM used to interact with Network based IVR,TellMe by using "Run External Script" Node.We are migrating to CVP.In ICM Scripting for interacting with CVP,how does one invoke any particular vocab(.wav file)Second question what other ...