Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Upgrade from UCCX 7.01 to 7.02

Im trying to find out real world experience on upgrade to UCCX 7.02Has anyone upgraded to 7.02?     Was there any issues?  Can you uninstall it if there is a problem or would I have to reinstall?I am upgrading to support the plan  to move to Windows ...

thomuff by Participant
  • 2 replies
  • 0 Helpful votes

Resolved! CCX 8.0 and Agent Response Scripts

Hello,     This particular topic is new territory for me.  I would like to configure, based on CSQ, on screeen scripts for agents to follow when answering phone calls.  Is such a thing possible?  If so, can someone point me to a resource?

Resolved! UCCX convert string to time

I am trying to have a prompt that will accept a string value of 4 digits and then take that string and  convert those digits to a time value.  Assuming 24 hour time format.  Then take that time and compare to the current time to decide a Time of Day ...

Resolved! UCCX 7.01 Admin Account

When you install UCCX 7.x and run the setup wizard, you are asked to choose an Admin account as the last step. Aside from losing Admin Access to the UCCX AppAdmin and having to reconfigure any scripts that may be using that account for authentication...

dferrie by Beginner
  • 1 replies
  • 0 Helpful votes

UCCX 8.0(2) CAD workflows

Hello,I've built a basic workflow that uses keystroke macros to open an application, "jump" through a couple of fields and insert data fields into the application.   I'm having trouble with getting the workflows to work consistantly.   Some times the...

Upgrade SQL 2000 to 2005

We will upgrade from SQL 2000 to 2005 on our CUCCE 7.5 systems soon.  The upgrade guide does not say which servers to upgrade first. Can you upgrade one server at a time or one complete side (A or B)at a time?  If one side at a time I'm guessing you ...

UCCX 8.0(2) Abandoned Calls

Hello,I have calls that queue into UCCX.   After 3 minutes in queue, I queue the calls to an overflow queue in addition to the original queue.   The problem I have is that when the call eventually gets answered by an agent in the original queue, it s...