Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Im trying to find out real world experience on upgrade to UCCX 7.02Has anyone upgraded to 7.02? Was there any issues? Can you uninstall it if there is a problem or would I have to reinstall?I am upgrading to support the plan to move to Windows ...
Hi AllI know from a script how to send notifications to a supervisor if no agents are ready but how can you acheive this if there are no calls coming inbound/no script is activated? I haved looked through the supervisor work flow administrator and th...
Hello all,I have a customer that would like to do Wrap Up codes on UCCX but does not want the Enterprise Data screen on the phone to pop up and be prominant on UCCX calls and it seems the only way I can get wrap up codes to work for IP Phone Agent (I...
Customer wants to setup a new Email Queue within their existing CCX environment (8.5).The docs say that CCX will use imap to talk to the Email server.Is this hard and fast or can we change to use POP3 instead?
Hello, This particular topic is new territory for me. I would like to configure, based on CSQ, on screeen scripts for agents to follow when answering phone calls. Is such a thing possible? If so, can someone point me to a resource?
Hi all,I'm actually busy developping some scripts and I'm able to upload prompts, documents, and everything standalone. Now I will need to compile everything in a script and ideally I would need to put some parameters as DOCument filename...If I try ...
I am trying to have a prompt that will accept a string value of 4 digits and then take that string and convert those digits to a time value. Assuming 24 hour time format. Then take that time and compare to the current time to decide a Time of Day ...
Hi,today the private link get failed between my two PG's. and i found one error messgae in the event viewer "CTI OS Server has generated an exception in Service Broker".also i checked the MDS logs and found tha "Last EMT Error [10055]: An operation o...
I am trying to pick up multiple elements with identical tags from an XML file. (Example)<NAME1><PHONE>123-1234-3456</PHONE><PHONE>506-245-5566</PHONE></NAME1>I am able to pick up the first PHONE, but when using a second Get XML step I get the same ag...
When you install UCCX 7.x and run the setup wizard, you are asked to choose an Admin account as the last step. Aside from losing Admin Access to the UCCX AppAdmin and having to reconfigure any scripts that may be using that account for authentication...
I am wondering if someone knows why we see SkillGroupNumbers with a dot/decimal in it, like 19391.0 (see also included screenshot)?Is this normal; how/where can we change it, if possible?This is a UCCE 7.5 system with CTIOS Toolkit Agent/Supervisor D...
Hello,I've built a basic workflow that uses keystroke macros to open an application, "jump" through a couple of fields and insert data fields into the application. I'm having trouble with getting the workflows to work consistantly. Some times the...
We will upgrade from SQL 2000 to 2005 on our CUCCE 7.5 systems soon. The upgrade guide does not say which servers to upgrade first. Can you upgrade one server at a time or one complete side (A or B)at a time? If one side at a time I'm guessing you ...
Hello,I have calls that queue into UCCX. After 3 minutes in queue, I queue the calls to an overflow queue in addition to the original queue. The problem I have is that when the call eventually gets answered by an agent in the original queue, it s...
I have a live version of UCCX on version 7.0.1 SR05. I am using the tool CiscoUnifiedCCXPreUpgradeToolInstaller_851.exeI installed this on the existing server and did a backup ok.I sucessfully installed 8.5.1 to the C210 VM. I then initialised the sy...
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