Contact Center

UCCX8.02SU3, HA....When looking at a particular team in Supervisor Desktop, we regularly see incorrect data in the Team Summary page.  For example Team State shows 9 agents (which is correct).  At the same time Team Summary shows 7 agents.  The two m...

CUIC report showing no Agents with the user logged in ...CUIC report showing No Agents, i have given all the rights to the user which is generating the reports but No success, only one user can view all the agents available....Any Help would be appre...

Hi,with UCCX 8 the Agent Detail Report has the called number column with the agent dialed numbers. Is there a way to have a customer name instead of the customer phone numbers?For exampleAgent Name .. Called NumberAgent1         .. name_customer1Agen...

Hi Folks,I'm working with UCCX 8.0 version and would like to do SQL instructions to play different greetings into the IVR menu. Which database vendor is supported on this version?

Hi Folks,I have installed the UCCX 8.0 into the VMWARE environment and installed the demo license for lab purposes. When I turn off and turn up the machine again, the installed license was lost. When I check if the license is installed, it shows that...

Hi All,I was wondering if there was a way to block direct calls to UCCX agent extensions and only recieve phones from UCCX?I was unable to find an documentation and nor am I sure if it can be done?Any help would be appreciated.I am currently running ...

Is there any way to have an agent input data using CAD?I need to associate additional metadata with all calls recorded by Quality Manager.  I can send data to QM using an IPC Action from CAD but I need to have the agent enter some of the data fields....

I have some questions regarding predictive outbound dialer option in UCCX 8.5- Can we view or edit imported contact list for outbound dialing in predictive dialer mode (subsystem -> outbound -> campaign -> import contact ) ?- Is there an option by wh...

Is it possible for agents to see when they want to transfer a call to an other agent to see to see if the other agent is on the phone.uccx express v8.0.

Hi,I am experiencing a problem with Management Portal version 8.5.2. when I try to install this in windows 2008 R2 SP1 64 Bit server iam getting error stating that " Un supported Operating system and installer combination"Supported combinations are:3...

Hi, We have changed the UCCE domain. After that all the services seems to be ok and only one server has the problem. We cant able to open the Web setup tool in that system. It is giving "service unavailable". Any idea why the webset up is not showing...

Hello, all.  Does anyone know if CVP supports secure SIP?Thanks.