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Hi1. I was wondering if Social Miner was going to have the new Open Social 2.0 features (Mobile Client etc)...incorporated?2. Does anyone have any bake-off data regarding Avaya's Social Media Manager - I hear its not much yet...perhaps not even compa...

We have a customer that would like all their incoming scripts to share a common afterhours greeting.  They want to have a specific menu of options one of which is the hours of operations.  Each of these location's hours of operations could and most l...

Hellodoes anyone know if there is a report in UCCX that shows me the quantity of outbound calls that were not answered for a determined CSQ?My UCCX version is 8.5.Thank youMarcos

Hi Guys,please dont you know how to make historical reporting reports accessibleper team - I mean, defined login to HR tool can see only reports for defined teams,not for all of them.We gotta CUCCX 7.0(2)thanksTomas

Hi,It's possible to install a MR PG without a network VRU configuration ?I ask this because I try to install an lab without IP IVR and CVPI have a generyc PG with CUCM PIM (PG 1) and MR-PG (PG2). that's all.regardsGuillaume

     Hi ,        We have CUIC 8.0.3 intefrated with ICM 8.0 . When i pull the report i get the particular which i have attached . Have any 1 faced the same .     Thanks,    Rahul

we upgraded from UCCX 7 to 8 and CUCM 7 to 8. For a week everything wokred fine but all of a sudden agents could no longer login into their phone. they got the following error: The Request to the Cisco CTI server timed out. try again. they got an err...

I have a company is looking to get a custom application created similar to the UCCX IP Phone Agent, except that would like to get the queue information and ID all on one screen.  Can anyone suggest any developers that may be able to create such an ap...

Hi Experts!We are testing a number of "exceptions" with our 2 x UCCX servers HA" and now we will start using DB Read, GET and Write in our UCCX scripts. To be sure that the script will continue work if you loose your Backend office SQL servers is the...

I have a client that is not configured to Display Non-ACD calls however they  are still seeing calls to their DID lines apppear in CAD.  These calls are also  appearing in the Agent Real Time Displays in CAD.I read the section in the UCCX User Guide ...

Hello,I want to retrieve "agent03" report from webview. For a specific agent, webivew is not displaying the latest reports for a specific agent. The same report is displaying for other agents. Any suggestion?Thanks,Justine.