Contact Center

Hello,We're planning upgrading our UCCX system from 7.01SR5 to 8.02SU3 and are also planning to virtualize UCCX on the UCS C-series platform with version 8.  Since we're jumping from windows based v7 to linux based v8 can we jump straight onto the UC...

Hello,i'm trying to configure cisco snmp management on progger and HDS.In best practice , it's allow to use SNMP windows service on IPIVR but with progger and HDS we must use Cisco SNMP Agent.SNMP Windows service on IPIVR works find, all services are...

Hello,I have deleted the UCCX GUI 8.0 end use from Call manager. Now I am not able to access the UCCX GUI with the same username and password. I have used the cli command utils  reset_application_ui_administrator_name and utils reset_application_ui_a...

Hi all,We are using UCCX 7.x and i'm in need to find a cisco document that references the support softkeys on an agents phone.A google search (and i'm not a pro w/ goggle) references no such document.

we wrote the script where call will go to a queue and will announce. How can we send the call after announcement to an IVR extension immediately?

Hi,Let's say you have a UCCX HA cluster. What could happen if you forget to copy the clusterdata folder as explained in the backup/restore procedure?Best regards,Angelique

Is there any documentation on how to setup Social Miner with CUPS for IM Notification?  I've tried multiple different setups but can't get it to connect, it always shows disconnected.  If someone can point me in the right direction it would be apprec...

Can somebody please explain what the "Redirect CSS" does in the Unified CM trigger configuration and Unified CM call control group configuration.I can't understand how redirect fits in the configuration here.I had a issue where internal calls to a ce...

Hi,We're running UCCE 8.5 / CTIOS 8.5. We run 2 CTIOS servers and they're co-hosted in the PG servers.Is there a way to see all the active CTIOS sessions from any of the ICM servers?Can I run a command using the Unified System CLI? if so, what would ...

Hi,I'm hitting CSCtt03211 and am not in a position to patch just yet.  My question is...Is there a default password set for uccxwallboard user?  Since I can't change it due to the bug, I'd like to find out if I can get the wallboard going using a def...

hy allI am very new to this field and still learning can someone help me gain knowledge on this subject my question is What are the files needed in VG for supporting a standalone CVP architecture  ?   (in specific the VXML,tcl and wav files ??What ar...

I have seen that many people are able to use the raw2wav utility with psftp, but I cannot figure out what username and password to use. Can ant one help with this?