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HiI have used IP IVR for a long time now and we are about to replace IP IVR with CVP instead when we upgrade our CUCM and CUCCEclusters to 8.x. In IP IVR i have used call consult transfer to dial out to one or many different mobile phones or internal...
Hi,Got UCCX 8.5 on an ESX server, uploaded prompts in to script but phones wont play any sound. I've played the prompts back through the CCX Admin Prompt page and they're fine.I've altered the script so it only puts call on Hold to check script and i...
Hi CCX Experts,I have a UCXX upgrade soon from 7.0.2 SR5 to 8.1.5.Done below Task-Ordered upgrade licenses.Took Appl. Backup.Have the PUT Backup from CCX 7.1, My CUCM is 8.5.1.My question is,As we have Primary and Secondary CCX 7.X Servers, can i do ...
Have a user that knows Crystal reports well. Is there a step by step guide on how to do the ODBC connectivity. This user has the Historic Client on his Windows XP SP2 and is trying to extract the Data from the IPCC server to create his own customized...
Hi,I've a UCCX 8.5 installation on UCS 210 M1 which keeps on failing.Got the UCCX 8.5 bootable media (UCCX_8_5_1_UCOS_8.5.1.11002-22.sgn.iso) from Cisco and tried it with different OVA templates. The installation is failing with following error:-----...
I have it scripted and the correct prompts play based on the stat that is retrieved. However, I was wondering if anyone knew the formula on how it is calculated.Thanks,Jerad
Hello, I am working on a way to move calls to different CSQs based on the time spent waiting. The start of my script plays back an audible greeting telling the caller how long the oldest call waiting in queue has been there. When the Get Report...
Hello I have a doubt how can I configure the vxml gateway for side remote o distribute vxml gateway to do not using wan bandwidth where I already have cvp in central site and I have another vxml gateway in central site but how can I do detect any pa...
Hi All,I am using cvp 4.0 and ICM 7.2.3 the issue that we are facing is that when the call is being transferred to the agent no ring back is heard by the customer. I have checked the dial-peer the dial-peer for 91919191 is configured correctly we are...
We have installed CUIC 8.5(3) but cannot configure active directory correctly. We only want users who are in a specific security group to be able to login. Is this possible? The security group is UCCE_Reporting.We have tried using the below in the Us...
Hi all,From the Cause code defnitions, I found that cause code = 16Normal call clearingUser has terminated the call normally .But the calls are disconnected as soon as the ICM reserves the agent in CAD . Could you please advice.
Running 8.02 SU4. We moved an agent into a new team, and they aren't showing up in that team. I've double checked the config, logged in/out of Supervisor Desktop..still nothing. I imagine we may need to restart some services. Does anyone know which...
Hello, I have three CSQs configured to escalate a call based on the amount of time a caller spends waiting. In Q1, after 90 seconds the call is escalated to Q2. In Q2, after 55 seconds a call gets sent to Q3. In Q3 the call stays until it's an...
