Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi,Agent Logs out and Logs in back several times without his intervention. this was observed with one agent. Any idea what would be causing? We use a custom CTIOS client and we observe that only one agent had this problem
Anyone heard when this patch is going to be released? It fixes several bugs and adds Windows 7 compatibility for agents, supervisors and historical reporting. I have been waiting for this patch for over a year. Cisco originally announced Q2 2010, ...
According to Cisco's website, UCCX 7.0(2) was due to release 4QCY10... however, nothing has been posted and I was beginning to wonder if this release has been postponed. Does anyone know when this will be released? From my understanding, 7.0(2) addre...
hy all,one of the predefined reports on Ciso Historical Report application is the traffic Analysis Report.the criteria of this report do not allow me to choose a traffic analysis report based on a certain CSQ, once generated all CSQ's are included in...
We are using UCCE 7.x and agents login to CAD through numeric Agent ID,Is it possible for Agents to login with thier windows domain user id instead of agent id ?
Hi, I am facing problem with icm 7.5. I am getting icm node manager system shut down error when starting PG1B or PG2B servce fromicm service control. PG side A s working fine.error screen shot is attached.Please help me to resolve this issue.Regards,...
Hi,are there any option for monitoring the application level services within ICM, CUCM and other components of IPCC from any external monitoring tool. for example i want to monitor if the CUCM Services running are up/down ... etc.If we can monitor th...
Hi there,I am trying to create a quote for ESW service level for the following products and I need to know which products I need to have on my quote:Do I need to include all the products on this list?QuantityProductDescriptionListPriceCONTACT CENTER1...
Hello, my name is Eric and I`ve some doubts about Cisco Agent Desktop 8.5 client. Can someone answer me as fast as possible?1)Can I install Cisco Agent Desktop or Cisco Supervisor Desktop on Macbook (Apple's Operation System)?There is some guide that...
Is the Traffic from CAD Marked with DSTP?
Hi All,In IPCCE environment, some of the agent to agent transfer calls are failing with the below error.Couldn't find CallConnection with DeviceID of 32767308. CILConnectionID:9I can see this same device ID 32767308 for all the failed calls. This d...
I'm not sure if Cisco Unfied CCX can do the following so I wanted to ask you folks:When an agent receives a call can they tag or mark the call based on the type of call it is (e.g. need shelter, need support, need counseling, etc), so that can be use...
I am looking at the best queuing stratergy for the a better customer experience. I have attached three approaches in the PPT file that I could think of. Let me know if there is any better queuing techniques which will not adversely affect the reporti...
Hi,I'm wondering if I can get an alphanumeric string from the users, I know that we can get digits using Get Digit String but what about getting characters so for example I can send an email for the caller email address or any other purposes.. could ...
Hi all,I need to perform an upgrade for a client of UCCX 7 with Workforce Optimization to the latest and greatest, but I'm having trouble determining exactly what I need to order from the Product Upgrade Tool. Especially with the QM component, as the...
