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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX 7.0(2)

Anyone heard when this patch is going to be released?  It fixes several bugs and adds Windows 7 compatibility for agents, supervisors and historical reporting.  I have been waiting for this patch for over a year.  Cisco originally announced Q2 2010, ...

UCCX 7.0(2) release date

According to Cisco's website, UCCX 7.0(2) was due to release 4QCY10... however, nothing has been posted and I was beginning to wonder if this release has been postponed. Does anyone know when this will be released? From my understanding, 7.0(2) addre...

Resolved! Traffic Analysis Report Based on CSQ

hy all,one of the predefined reports on Ciso Historical Report application is the traffic Analysis Report.the criteria of this report do not allow me to choose a traffic analysis report based on a certain CSQ, once generated all CSQ's are included in...

learnsec by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! ICM node manager system shut down error

Hi, I am facing problem with icm 7.5. I am getting icm node manager system shut down error when starting PG1B or PG2B servce fromicm service control. PG side A s working fine.error screen shot is attached.Please help me to resolve this issue.Regards,...


Hi there,I am trying to create a quote for ESW service level for the following products and I need to know which products I need to have on my quote:Do I need to include all the products on this list?QuantityProductDescriptionListPriceCONTACT CENTER1...

decamero by Beginner
  • 2 replies
  • 0 Helpful votes

Transfered calls are failing

Hi All,In IPCCE environment, some of the agent to agent transfer calls are failing with the below error.Couldn't find CallConnection with DeviceID of 32767308.  CILConnectionID:9I can see this same device ID 32767308 for all the failed calls. This d...

Resolved! Can UCCX solution do the following?

I'm not sure if Cisco Unfied CCX can do the following so I wanted to ask you folks:When an agent receives a call can they tag or mark the call based on the type of call it is (e.g. need shelter, need support, need counseling, etc), so that can be use...

ryabutler by Beginner
  • 4 replies
  • 0 Helpful votes

Call Queuing in ICM

I am looking at the best queuing stratergy for the a better customer experience. I have attached three approaches in the PPT file that I could think of. Let me know if there is any better queuing techniques which will not adversely affect the reporti...

Characters input in CRS

Hi,I'm wondering if I can get an alphanumeric string from the users, I know that we can get digits using Get Digit String but what about getting characters so for example I can send an email for the caller email address or any other purposes.. could ...

UCCX and WFO upgrade

Hi all,I need to perform an upgrade for a client of UCCX 7 with Workforce Optimization to the latest and greatest, but I'm having trouble determining exactly what I need to order from the Product Upgrade Tool. Especially with the QM component, as the...

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