Contact Center

Im hearing chatter about CVP gateways r not supporting H323 anymore and only supporting SIP.  Is this true?Thanks!

I have a requirement for a report which will consist of data from CSQ, Agents, and other metrics all displayed on one report.  Using crystal report as a stand alone reporting tool, i can use subreports to implement this requirements with different da...

Hello Everybody,I would like to know how can I change the refresh rate in CSD, because my refresh rate of CSD is set up to manual, but I would like to change it to auto refresh.I attached a image about it.Thanks.

Hi,I have a stange problem with Agents going to reserved state, but the call is only ringing on the agent phone. It's never presented on the screen. The Agent can then take the call, by answering the physical phone like a "normal" call. After the cal...

Hi One of my loggers has stopped purging some of the tables in particular the TCD and RCD tables. looking at the history I find the following error."RegOpenKeyEx() returned error 2, 'The system cannot find the file specified.'Msg 22001, Level 1, Stat...

Hello I just now to do upgraded to Web and email interaction manager from version 4.3.1 to 4.4.1 but when agent hit the button pick the email activities always shows order ascending I need the orden descending in orders words the activity more new fi...

In CUIC Call Type report, we are having following fields "MaxQueueTime" & "MaxCallWaitTime" and "%Queued".I referred Database Schema document and CUIC reports template document. But i could not get exact details when these fields will get updated.COu...

Hi All,I have searched this partucular thread in supportforums butnot found the workaround.In my setup, I have SQL 2005 Standard Edition (SP3), UCCX 8.5.I have installed JDBC Driver 1.2.5 and it is successfully installed but the JDBC connection keeps...

Hi,I need to confirm only if I can shrink IPCC Express 4.0 Database or notThe space issue with me is with FCRasSvr DB which affect agents reportsI'm a fraid to start the shrink without being supported from Cisco or being tested by anyone beforeRegard...

Hello everyone!I have a general question on the "Call Redirect" step in a UCCX Script.At a certain point in my script I use this step to forward the call to some extension.Is there anything that should come after this step, when the call was successf...