Contact Center

Dear friends,I installed UCCX 8.5(1)SU1 and now I am trying to install the CAD software on Agent PCs. I go to CCX Administration -> Tools -> Plugins and download the Cisco Agent Desktop software. However after the installation it displays this odd me...

Hello,We are facing issue with CSQ status on CAD application. This is happening only for newly created CSQs.We have other CSQs which are working properly and users are able to see those while they are getting calls.Attached are the screen shots for t...

Hi. We have a contact center line where the team want calls that have queued on the primary CSQ for 20 seconds to start queuing a second CSQ. I've done this but now find that where a call abandons it is recorded in supervisor as an abandoned call fo...

I wonder if some one had this experience with UCCE dual mode implementation.We have a system which has implementated with dual mode UCCE.  There are 2 PG site A and B.   Supposedly both PG should be running paral for fail over purpose.   However for ...

Looking for a script application where Supervisor can call in and change TOD remotely.  Anybody have anything out there for this.UCCX 8.5thanks

Hi all , This is my first installation of contact center , I have some problems with scripting , next I post the details :1 ) I load a Prompt . bienvenida.wav2 ) I configure a application  , with a trigger , and create a CTI Route Point , this CTI ro...

Hello guys,Need help about the features that the basic Cisco IP IVR has.I was looking for if I can have the calls queuing when all agents are busy, something like a waiting line so I don't lose the calls and voicemail is not a option for me also.If a...

Hello,I'm running a Contact Service Queue Activity report through Historical reports and some of my CSQ's show up multiple times with different identifiers.   Anyone know why this would be?Thanks,Glenn

Hello all,  I have a cluster over the wan with two uccx 8.5.1.I developped 2 IVR and 2 ACD : these scripts work fine in normal condition.But when my publisher uccx comes down, I have 2 problems. For the acd: I recover some informations from an extern...

Hi,I've got a live system and a lab system both running UCCE 8.0(3)Due to a fault that was reported after the upgrade to 8.0(3) I have noticed that the Peripheral Variables are not being stored in the Logger database Peripheral_Variable table. By tri...

Does anyone know if the tool "IPC resource calculator" was retired?

I'm runningUCM 7.1.5.31900-3CCX 8.0.2.11004-12I go to UCM, User Management -> End User, and select the user (My UCM uses LDAP to grab users from Microsoft AD).I associate her with a device, and I fill in the Directory Number Associations fields.  Sin...

I am trying to setup UCCX Email and everything looks to be setup correctly, but i must have missed a step. When I login to CAD, the Email ready/Not ready are greyed out. When I look at the Supervisor, it shows the user status as "Email Log Out" for t...