Contact Center

Anyone come up with a creative way to do this in Enterprise? (Its obviously simple in Express).I can tell the customer what their position in queue is when they initially get into the queue but if I need to speak it again, I can't come up with a wa...

Hi,I upgraded a 7.0(1) system to 7.0(2) to get support for Windows 7 and CSD is still not able to monitor agent calls who are on Windows 7 64 bit OS versions. The 7.02 release notes document states WIndows 7 is supported and WoW64 but doesn't mention...

i have aproblem as i was trying integtaring cucm8.6 with microsoft AD but after i removing the integration i couldnot connect to uccx admin page and when logign with old users after integration removed it gives me that my uccx appears to be offline a...

We need to use an  IVR Intervoice with our UCCE environment. Basicaly, our need is that some calls from PSTN will reach CVP, then it will collect user data and  transfer all data collected along with the call to Intervoice. I tryed to do that by incl...

Hello,After re-running Webview setup on an ICM 7.2.7, webview is no longer working and I am getting the following error: 401.1 - http not authorised.I have tried to reinstall Webivew. Also I have tried to apply workaround for CSCsa98091 as stated in ...

We have two CUBE routers one in HQ and one in DR, calls are sent from carrier in round robin fashion. We have a CUCM cluster and UCCX cluster spanning the Metro-E.HQ side- Call Manager Subscriber (7.1.5.32900-2)Contact Center Express Secondary (8.0.2...

Dear allI'm running CCX 7.0 and supervisor has a feature to listen to agent's talking (voice monitor). When the supervisor start voice monitor, sometimes there is delay. And sometimes the supervisor cannot start voice monitor because suddenly the age...

Hi,Can anyone Send me how can I integrate CISCO UCCX ver. 7 With MS CRM ver 4 by using HTTP at Cisco CAD.By using the caller ID (ANI), I need only a pop up screen from the CRM to view the details of the client if he has a record in the CRMThanks,Wael

Hello, I have a client that is adding a new CSQ and needs to purchase some new UCCX Premium agents. Currently they have 186 agent but have no clue how many of the 186 are concurrently logged in. They would like to confirm approximatly how many agents...