Contact Center

Hello,Say I have 10 licenses on UCCX. I host two virtual contact centres, of which one (CC1) purchased 7 licenses and the other (CC2) purchased the rest 3. How can I prevent more than 3 users logging as agents to CC2, persuming I have more then three...

I have created a Contact Center Express script, version 8.5 and am having a few issues with it. I am accessing an xml document from a web page using the Create URL Document step followed by the Create XML Document step, which works fine. However, whe...

Hello.Using UCCX 8.5.1 with UCM 8.6.1 I wrote a script with Call Consult Transfer command and found it's strange behavior. Script transfers a call via SIP trunk to CUBE. Call Consult Transfer processes invalid numbers correctly but busy extensions ar...

Dear Team.Our Problem isIf a subscriber is calling for first time then first 3 calls are free of charge and after that each call is charged after when 35secs completed. ,Normally zero balance customer calls after 35 sec disconnecting from IN(account ...

Hi,I have to modify attached script for UCCX 8.5.1. This script is working fine with UCCX 7.0 because it's Windows based UCCX and inetpub/wwwroot is local directory. Now I have UCCX 8.5.1 and need to modify script. I tried to upload .xml file into Do...

Did you know RSS feeds exist for customer found defects and be can be found at the following:UCCE/CVPhttp://newsroom.cisco.com/data/syndication/ext/tachi/ExternalUCCEnt.xmlUCCXhttp://www.cisco.com/warp/public/146/news_cisco/data/syndication/ext/tachi...

Hi All,Can we have the back up LAN enabled(for the backup of the server data) on the CVP servers(Call Server/VXML and Media server)? What is Cisco's recommendation?Regards,Adithya

Using the Free Wallboard application with UCCX 7.0(1)SR05_Build504The spnlnk.dll fix for disappearing agents has also been applied to CAD workstations.Currently experiencing issue when drilled-down to the specific Queue, the queue statistics are disp...

What kind of calls are eligible for courtesy callback. Can one receeive a call is he/she is calling from voip line or soft phone?

Hello,System: UCCE 8.0(3)i have the problem, that in Agent_Real_Time and Agent_State_Trace sometimes there is "the last not ready reason code" carried around through the following states like talking or ready.If my understanding is correct, reason co...

I'm curious where CET tool pull the configuration data from?  Was it from a database or from a flat file on UCCX?Thanks!

I've the situation I need to create Wrap-up Codes based on differents skill sets. Do you know how to achieve this in CTI OS Agent, as you do it on Cisco Agent Desktop?Any leading on this?