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I am building a new cluster.  The first node is up and running (in production).  I have built the OS for the 2nd node but have a question.  I patched the first node to SR5.  I know that the 2nd node needs to be the same version, but where do I run th...

Using the Free Wallboard application with UCCX 7.0(1)SR05_Build504The spnlnk.dll fix for disappearing agents has also been applied to CAD workstations.Currently experiencing issue when drilled-down to the specific Queue, the queue statistics are disp...

Hi All,Would like to know if Cisco supervisor desktop can shows agent state as hold? Issue is that even if the Agent placed the customer on hold, Supervisor desktop will show the Agent in talking state, which will give wrong perception to supervisorI...

I was wondering where to find the CET tool on Linux-based CCX (8.x and above).I understand that a root account might be needed.  But do we run it on the CCX server itself (from command line)?  Or run it from a client workstation?Thank you!