Contact Center

Hi,This was asked by one of my students. Can anyone help answer it? "I  would like to block incoming collect calls in the voice gateway, but  I'm using R2 digital E1. I need to check the destinations numbers, and  depends of the number, It’ll accept ...

Hi,We have just a third party recording server to their CUCM and UCCX environment. Every agent call is recorded with this server. The server is call Zoom CallRec. Basically when an agent places or receives a call, it sends a copy of the sending and r...

How do  you switch off /Disable the browser in Ciscio Desktop Agent

Hi all, i have customer who is complaining that their call gets drop between 25 to 30 minutes while checking the logs i found the following result of such calls and the Session-Expires value in the log shows 1800Min-SE: 90Session-Expires: 1800Allow: ...

Can 2 supervisors monitor 2 agents at the same time?  Any limitations on this?

Hello,     I am in the process of implementing desktop-side silent monitoring and recording in our environment and have successfully configured it in our lab set up (using the same production servers).     One of the steps for configuring the agents ...

can you please assist?I have cme 2900 and contact center•1) When a call comes in and the caller decided to drop the call the call is then still in the queue and only cuts when an agent picks it up, can the call drop the same time when the caller drop...

Anyone have any ideas which logs I should be searching to find outbound smtp logs?  Looking for logging from a UCCX Script when an email is sent.  Looked through a number of logs but not seen anything I could id as smtp.ThanksNathan

Hi All,Using UCCE and CCMP, recently we observed end users(agents) being moved from one team to another, and found that this can be done by a user with Supervisory rights through CCMP web pages.Is there a log/trace i can check to see which supervisor...

Hi all, Can anyone provide me where i can find information regarding, using telco sip trunks as a ingress option in UCCE/CVP 8.5.Can we use the cube router act as a ingress gateway and vxml gateway  and will I be able to use the service cvp-survivabi...