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Hi, My record step is failing the second after it plays my message. Whether I turn the beep off or leave it on it goes straight to error msg after my audio.on Gateway I get this..*Mar 16 19:24:58.970: //118//AFW_:/vapp_media_record: codec mismatch ...

We are using voice browser step in CCX editor to invoke a voice xml file. In the voice xml, if we play back an audio using following script it is working well<prompt>        <audio src="Transfer.wav">Please hold while I transfer the call</audio></pro...

Running Cisco Unified CCX Historical Reports 8.0 (2.8).When I do a traffic analysis for an 8 hour period, at the bottom of the report I also get an analysis of the two peak hours.  But I’d like an hour by hour detail without having to run the traffic...

I am trying to setup a sticky agent function i.e If the same client  calls the CC within a time period then they'll get the same agent if  he's availibleI have managed to do an external DB write and read but all the info i need is already on the serv...

UCCX 8.0.2.11002-3.What is the maximum amount of time that recorded calls are saved?Is there a way to increase the amount of time calls are saved?thanksChris

I have to create a ticket on a db for that, I need to launch a file CreateTicketIVR.jar with input parameters  Par1, Par2, Par5 ... and I will return an integer NrTicket. How can I run this file from expression editor? Where can I find more documenta...

The Cisco documentation has a reference to a single place where custom files may be accessed within the UCCX 8.0 environment.  I believe this is /opt/cisco/uccx/Customer on the file system.  I have yet been able to write a file to this location, does...

Hi Our current set up is UCCE 8.0CUCM 8.0Cisco Unity connection 8.0CuspCVP 8.0We are planning to upgrade to 8.5. But when i search for the UCCE 8.5 compatibility matrix. i couldnt find any doc for the same. So please guide me for the same. does we re...

I installed UCCX 8.5.1 Historical Reporting Client on a Windows Vista machine. When I try to open it as a regular user, it gives me an error message "Unexpected error: Quitting". I can only open it when I log into the machine as administrator. Does a...

iam facing aproblem in my recording i see my recording my supervisor desktop but no audio in it its blank i did all the troublshoting including postindstallation in bin folder of desktop file and also enabled the span on phones what could be threprob...

We have current set up as below.ICM 7.x  comprehensive CVP model.we have a query regarding the AD integration with ICM.1.When we create a user in AD and retrieving from ICM agent explorer as Supervisor. we are not able to login to webview report. 2. ...

We have UCCX 7.0 with UCM 7.02. We have a specific number that gets routed to our main call center during the day but after hours they would like this number routed to it's own voicemail box. We've been unable to get this to work with UCCX.We have pu...