we are running ICM 7.1.4 with ccm 4.2.3 and CVP 3.1 (no vxml server) H323. we have a business requirement which is to transfer the customer to an IVR survey tree and to collect the CED from the customer to get the result of the survey. so in conclu...
I am using the report template "Call Type Historical All Field Daily". And i feel very confusing on the field "Offered".From Cisco document, offered tasks is the field CallsOffered from table Call_Type_Interval when means "The "The total number of ca...
in UCCX 8.0 - calls recorded through the agent desktop, by the agent - are stored on the UCCX server. want to export these files to a central location for further linking to a CRM system. Are these files still in a proprietary format ? Also, what is...
Hi for all , I have problem with call manager version 6.1 , we upgrade from 4.x to 6.x , after that when i accessthere massege ( warning license .......) and when i try to add or delete phone i recevied this massege add phone ( add failed .[4...
If you are running uccx express enhanced with 150 licensed IVR ports. Does that mean you have 75 ports configurable for each server in HA totaling 150 or 150 for each totaling 300?
The following direct upgrade paths to UCCx 8.0(2) is listed in the "Cisco Unified Contact Center Express (Cisco Unified CCX) Software and Hardware Compatibility Guide": 5.0(2) SR2, 7.0(1) SR5 and 8.0(1).Question:Can UCCx 5.0(2) SR3 be upgraded to 8.0...
I have a customer upgrading UCCX 5.0(2) SU2 to 8.5. I know there are a couple of paths to get there (5 to 7, then 7 to 8.5 or 5 to 8.0 and 8.0 to 8.5). The upgrades have already been ordered ... two seperate ones listed below.CCX-UPG-P-50-8.5K9= CCX...
Hello I'm new with CCX, but I had some experience working with another Call Center products from Alcatel-lucent. On those plattforms I could forward all the call that are incoming to the contac center to external numbers, ofr example movil phones or ...
Hi all,I'm working on age old solution - record a message in IVR and send it via email attachment. I created simple test script - recording, create email, attach, send. All is working fine if I play by the rules - record my message and press # at th...
Hi,I am facing the following issue on the cvp reporting server:The Informix database has been installed on the “D” partition. The hard-disk where partition D is installed has been defected so I lost the “D” partition.Anyway, I replaced the defected H...
Looking for some guidance, docs, secret info, etc on setting up switchports for Verint 360. I inheirited this from some other engineers that were not successful. Anyone done this before? Thanks - Tim
We are currently running UCCE 7.5(9) and looking to build some custom reporting, to include information regarding specific calls. I know you are not supposed to develop against the TCD tables directly, so we tried setting up replication of the awdb ...
We have installed Cisco Email interaction manager 4.2.4 at one of our client site. here we are unable to find the option for configuring auto reply (mail acknoldegment) in this.version of CIM. If any one know about the auto reply configuration in CIM...
