I've the situation I need to create Wrap-up Codes based on differents skill sets. Do you know how to achieve this in CTI OS Agent, as you do it on Cisco Agent Desktop?Any leading on this?
I've the situation I need to create Wrap-up Codes based on differents skill sets. Do you know how to achieve this in CTI OS Agent, as you do it on Cisco Agent Desktop?Any leading on this?
I need detect form RONA script when a call has been answered from an agent and this try to transfer to another agent that no answer the call and then the call has been rerouted to RONA script.Platform consists of: CCE 7.5 + IP IVRsomeone can help meT...
We just upgrade a UCCX from 7.02 to 8.5 and we are not able to record and monitor simultaneously. With the version release 7.02, the customer confirmed to me that is was possible to record the call and do silent monitoring simultaneously.By default,...
Hi,I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer po...
Hi everyoneI have a problem in the cisco supervisor desktop every day before start the calls in a Queue in the field Total Calls has "22" and in the others Queues has "0". Do you know why start in 22 calls and increase weekly ????Thanks.
Can I allow access to Supervisor to skill but not to Teams administration?Thanks
I was setting up a CCX 8.5.1 HA in my lab. But the 2nd node failed to activate datastores with error "replication is not setup" (see attached screenshot). I'm using the demo license (Premium) on the installation DVD.Any hints what might have cause...
I was wondering where to find the CET tool on Linux-based CCX (8.x and above).I understand that a root account might be needed. But do we run it on the CCX server itself (from command line)? Or run it from a client workstation?Thank you!
Hello All,I am getting consistent failures for my users when they try to print from UCCX 8.5 CRS Historical Reporting. From document ID 108553, and other references, I have set the shared memory to 1 from default of 0 in hrcconfig.ini, still no joy....
Dear Community:Does someone knows how to use jtapi java functions inside an UCCX script?. For example the CiscoCall interface inside an UCCX script. Thanks
I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call. what step am I missing? Do I need to sync th...
I have a group of IP Phone agents that would like to see the type of call that is coming in. I have set up an Enterprise Data Field with the name passing from the script, this does work but in order for them to see what type of call it is they have t...
We have having problems with voice quality (one-way conversation, and static) when a call comes in through main call center number to an agent and that agent transfers the call back through the queue to the correct agent group. When doing a direct ag...
Is it possible in UCCX, that a supervisor in case of an emergency, record a custom message so that every incoming call hears that message and get disconnected instead of being assigned to an agent?For example: let's say the internet link is down and ...
Hi,I'm trying to build a script calculating the waiting time. After that I want to instruct the script to play a prompt announcing that value. My problem is that I want to announce minutes and seconds. In order to do that, I thought to get the Wait T...
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