Contact Center

i am trying to reinstall the web view Third party software bu thwile running the exe fiel it displays me this error. Any help would be appreciateable

How or where do you change the default softkey to use the headset button on a Cisco 7941G when you pickup calls from Cisco Agent Desktop using CTRL+A?The phone is a Cisco 7941G, the Cisco Agent Desktop is a Cisco Unified Contact Center Express 7.0 - ...

Hi all,How can i achieve/setup NIC teaming in UCCX v8?Thanks!-JT-

Hi,Is there a way to determine the phone type of an incoming call, like whether it's a pay-phone, cell phone, land line, etc.This used to be available on Avaya, Nortel, etc PBX/ACD systems and can be useful.If it is available, is there a way to get t...

Team - the emergency assist button could send an emergency call to a supervisor team. In the desk settings there is a setting called Auto Record on Emergency. Does agents clicking this button activate the auto record on emergency? Is that automatic -...

Hi,For clustering of UCCX ,version 8.5 what what checkpoints need to be followed and for breaking the clustering also what points need to be checked.

Hi everyone,I installed ccx 8.5 but now i need configure chat for agents, for instance:agents should only chat with supervisors or supervisor with agents, not agents with other agents. I have tried to figure out some information, but until now i have...

please Mr. CCIE Unified Communications Applicationsam Bader from elect. Comapny we use CAD 7.0 on IPCC and already use windows xp mode but you know Microsoft stopped support windows xp we are bought licence from one years only and we have more 4 year...

Hi Team,  Agents has reported that when the incoming calls comes, they are not receiving the notifcation(pop up for incoming call) and Cisco CAD getting stuck.Highly appreciate if some one can help on this...UCCX version-7.0(1)SR05Warm Regards,Sanoop

Hi all,I recently have this agent who cannot login to his CAD. The error message says "The request failed because a timeout limit was exceeded". I'll update the thread with the exact error but I'm sure it's pointing to CTIOS connection.Usually, when ...

Hi all I've got a error msg when try to generate a report using Cisco history report tool:Error | An Exceptional Error occurred. Application exiting.  Check the log file for error 5022It only happens when choose report template: ICD_Contact_Service_Q...