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Hi,We are using CISCO ICM 5.0. We have a public facing website from where we need to enable Chat with our support resources.The documentation for Cisco Collaboration Server talks about chat web app development from an agent perspective but not from a...

venkyinrv by Level 1
  • 480 Views
  • 1 replies
  • 0 Helpful votes

I received my V7 Beta DVD's and have been installing them in VMWare. I have CUCM and Unity Connection up and running perfectly in VMWare. The installation of both applications used licenses provided during the installation. I did not have to add a...

mwadam by Level 1
  • 4722 Views
  • 10 replies
  • 0 Helpful votes

Hello,I am trying to use CCX to loop through an XML document with the same path name. The script should pull these values out of XML and into a string array. Below I have included the XML example and what I currently have from a code perspective. Hel...

spbarr by Level 1
  • 1173 Views
  • 2 replies
  • 0 Helpful votes

Hello -After installing a thin app version of CAD, the user attempts to log-in and as the app is initializing, the user receives a pop up window stating there is a newer version avaiable. The choices at this point are 2, Press OK for the newer versio...

bfollmer1 by Level 1
  • 733 Views
  • 3 replies
  • 0 Helpful votes

HiDoes any one know if in ICM one can change the non interruptible feature into interruptible  in the Voice MRD.I have a customer that has Voice, email and chat and wants to be able to receive chats and emails while on a call. I know that the MRDs fo...

rhobab by Level 1
  • 963 Views
  • 4 replies
  • 0 Helpful votes

Hi all,I'd like to read opening hours from an XML file. The UCCX version is 8.5.The XML looks like this: <ccdata>   <dow>       <dow6>          <open>            <from hour="8"  minute = "00" />            <until hour="19" minute ="15" />         </o...

Agent's Contact Service Queue in Cisco Supervisor Desktop is showing user taking call from wrong queue. I have checked agents skill and they are not assigned to that CSQ. What else can I look at?, Second issue Agent occasionally ends up with two call...

We have detected the following situation.If the agent logs on with skill groups in both email and chat one can remove / add any skill groups for email or chat that the agent will stop recieving / start receiving emails and chats for those skill group...

rhobab by Level 1
  • 733 Views
  • 2 replies
  • 0 Helpful votes

Hi all,I'm running UCCX v8.02 SU3 in HA mode. In my master server, the Log Manager service is always showing as partial service (even after UCCX Serviceability restart) but its working fine (In Service) in my slave server. What process is this impact...

Resolved! Silent Monitoring

Hello All,I need some guideance on how to use silent monitoring, we just set it up, however we don't know if we're using it properly or notwhen the supervisor wants to silent monitor an agent what does she need to do ?we can't find the "start voice m...