Contact Center

Currently we have a outbound dialer that is fed a list of accounts the are in collection stats. The dialer places the call and plays a pre recorded message it also gathers how the call was answered - answering machine, fax, modem, busy, human ... the...

Can I use web services soap, to access to data bases from UCCX?Thanks,

Hi, I need to document the OS installation steps for EIM/WIM 4.3.x.The EIM installation Guide (http://wwwin-tools.cisco.com/cecsearch/display?url=https%3A%2F%2Fecm-link.cisco.com%2Fecm%2Fview%2FobjectId%2F090dcae1804c73b9%2FversionLabel%2FCURRENT&pos...

Since upgrading to 8.5, we have started seeing calls tagged with Call Disposition 54. In all of the Cisco documentation I've seen, the codes only go up to 52. Does anyone have any information?

Hello,I'm currently working on a script that allows agents to login to a script to change 2 identical emergency prompts that are located in the en\BSC\ and fr\BSC folders but currently the script is only uploading 1 file and this 1 file is going to t...

Hi folks.I have a new EIM customer who wants to be able to seach activity by Resolution code. I didn't notice Resolution code as one of the default attributes that can be searched on. Any idea if this is possible?

Hi Guys,My Customer have the IPCCX version 7.0.1 and didn´t see the calls that are in contact service queue . Any idea who solve this problem? I am attaching the print about CSDThanks,Wilson

We have integrated CUCM 8.0.2(standalone) with CCX 8.0.2(standalone), all services are up on CUCM & CCX. We have created the AXL, JTAPI & RMCM users in CCX and they are auto created in CUCM. Also the CTI RP and ports are auto created in CUCM.We have ...

Hi, I need help to create a part of a script which would have a menu with 'Press 1 for hardware support or press 2 for software support'. All our staff will be skilled in both areas and need to be able to answer either call but everyone will either b...

Hello,Cusomer want to integrade PSTN with the existing VOIP network running with CUCM 6.0 where as PSTN integraded with exisiting CUCM with Voice gateway. Now the customer want to have POC in which he also wants to have the auto attendant/ Auto respo...

We are currently having a challenge within calls counting as InternalCallSessions in CTIOS when an agent makes an outbound call.  I've read all the articles about overlap sending and enabling in call manager and on route patterns.  However all this d...

Hello,I have CTIOS already working properly (agents can login and receive calls).I am adding the silent monitoring. I have added the configuration from the server side (CTIOS based - listen port 42228 - i have added the peers which are ProggerA and P...