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Forum Posts

Restricting Reason Codes

Hi,Is there any way you can restrict reason codes for use only by supervisors in UCCX8?,ie they do not appear on the global reason code list for the agents, yet the supervisor can select a particular code (not visible to the agents in CAD) when requi...

Skill Groups

HelloIn ICM can we use the skill groups for voice for EIM. That being only one skill group for both EIM / WIM and voice?ThanksVictor

rhobab by Beginner
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Resolved! CAD "Select reason for not ready" not appearing for some agents? Please help!

Hi all,I have some users who when they click on 'Not Ready' in CAD (Cisco Agent Desktop) - they are not presented with the 'Select Reason for Not Ready' dialog box - it just goes straight to Not Ready.I have searched high and low but have not found a...

Query on Dialer 7.5

Hi,We are planning to deploy Outbound Dialer 7.5, I have 2 queries:1. What is the File Format on which we have to Exract data from CRM application.2. If we require the Dialer to read out the following message:“Your bill for Account ID ………. has been...