Hi All, I have the native voice recording setup and all seems OK in a permanent way however, every Friday and Monday I get no recorded files. I can't see anywhere if there is an option to select days to record - any ideas?Thanks
Hello everyone, we are planning to migrate from Windows-based UCCX 7.0 to Linux-based 8.0, right now almost all of our scripts heavily rely on ODBC and SQL connections for routing and logging calls.We are afraid that upon migrating to the new version...
Hello,I am preparin a design forone of our customers who is intested to have a DR side and the agents in a remote site , what i need is :1- What is the minimum bandwidth and dealy required for the private connection between the two sites.2- what is t...
Is there a Historical Report or utilitilty that can show during a selected time period what the "high water mark" is for the number of concurrent users logged in?In other words, if I have 50 named UCCX agents, and I have 40 Licensed Seats, are we clo...
Hi Friends, I am experiencing a scenario in CTI toolkit in Agent Desktop.When the Agent A log in with the Agent ID : 1234 , password : 1234 , Instrument Number : 1234 and he goes to Ready stateWhen the Agent B log in with the Same Agent ID of Agent A...
Where are the . msi packages located? I have a test server up and running with the 8.5.1 SU1 and need to get the update MSI to push out to the clients. Where can I locate the package at? I tried the below URL and I keep getting a not found from my UC...
Hello All, This IMAP for agents is driving me crazy. Can someone please confirm my understanding? Global settings:-IMAPHost/IP address - 1.2.3.4port - 143username - supportdesk (this is the email account of where I need to get the emails from)passwor...
Hi all,Here is an excerpt from the section "perskg27: Peripheral Skill Group Historical All Fields Report" in the WebView Template Reference Guide for Cisco UCCE 8.0:SL TasksThe number of tasks that are answered within the skill group service level t...
Guys,Is there a way to see calls that are queued on the vxml gateway when queueing treatment is provided by ICM for calls. Is there any command to use to achieve this?
Hi there,If a customer gets in the wrong queue the agent transfers the customer to the correct queue by transferring the call to a script that just puts the call into the desire queue. At the moment this means that every time an agent transfers a cal...
Hi,How i can change Loggical controller id of PG. I have done the MR PG cofiguration and logical controller ID was showing 5001 but thisconfiguration got deleted by me and now whenever i am adding MR PG the logical controller is getting increased.I w...
Hello AllI managed to change music on hold file on call manager but when i made it my contact center didn't synchronize with the new music file.How can i load the new music on hold file to my contact center ? ( versions are call manager 7.0.2 and...
Is there report available in UCCX 7.0 to find out the detailed activity on ivr; like how many call hit the ivr and for how long those callse were on ivr.
Hi all,About 3 weeks after a reboot, our UCCX server refuse to load the appadmin website.I think we're hitting a memory leak bug in UCCX 7.0 SR03 but I can't find which one.Does anyone experience the same problem? Can you please tell me the bug ID of...
Hello,I got a issue when tried to configured the Automatic Work and Wrap−up Time.I made all configuration into Cisco Contact Center Expres version 5 enchanced.Under Cisco Desktop Work Flow Administrator I cannot found „Enable automatic state change” ...
