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When one runs the integration wizard all the agents in UCCE are also imported. The thing is that we can only run the wizard once. So every time I add agents to UCCE and want them to use EIM / WIM  I have to manually map them. It there a way to do thi...

I am trying to make a new work flow rule in CSD, under the "Tools -> Supervisor Work Flow Administrator" option.  I already have multiple rules that are running with no issues.  However for the new rule that I am trying to create, I've noticed that t...

I need to play 3 different marketing messages while the customer is in queue, do I just create 1st queue loop listening to 1st marketing message, then if the caller still has not been answered create 2nd queue loop listening to 2nd marketing message ...

HI All, I have a customer that is running UCCX 8.0.2SU3 and I have some CSQs configured with Automatic Work configured for 60 seconds.  Prior to and just after the go-live of the solution the Automatic Work state was working fine.  However; now for s...

Hello,I have integrated my CAD with Siebel CRM in such a way that when the customer is conected to agent, his details are also presented to the agent. This works fine. However with this integrated browser I have problem handling popups from the Siebe...

Looking for some advise in a recent issue with the CAD 8.5 on selected CSR's desktop. Randomly this has begun since upgrading UCCX 8.5.1.10000-37.The CAD will freeze in the taskbar and has to be closed and reopen by tasking out. Call information is t...

Hi,Can we use Unified CCX editor (7.0) (for IVR scripting) in offline mode ? Or, we have to connect to server and pass the authentication to use the editor ?Thanks.

Hi We have an ipcc hosted with type 3 only vru setup.Due to some requirement on the PGW we are suffixing the dnis to ani and sending it as ani.On a send to vru node from icm to cvp with ani digits 10 or more than 10 the calls are getting dropped.Wit...

Dear All,I am facing this issue while scheduling a campaign consolidated daily report when it creates the report webview gives this error on AW. Can anyone pls help me with a fix?Thanks Hassan

Hi All, Is there a way to limit the CVP queue size? Is it possible to drop calls  once a check is run on the current queue size and if the threshold/max  has been reached then further calls will be dropped. Can this be done with Canceling Queuing no...

If you've been working with ICM/UCCE long enough I'm sure there are some enhancements you've thought of that the scripting/config environment could greatly benefit from. I've tried to remember those ideas that I've had over the years and compile them...