Contact Center

In previous versions of CRS, we changed the supervisor's password using Cisco Desktop Administrator.That doesn't seem to be an option anymore.Is the supervisor password still different than the Cisco Agent password?  If it still is different, how do ...

Currently having an issue were we have 2 phone #'s listed in differant timezones and the dialer is dialing the phone number in the time zone that is not scheduled to be dialed. I have already confirmed that my GMT times are set correct and the dialer...

Hi AllWe are implementing a UCCX 8.5 at a customer that is using GMAIL as their mail system.I have setup the mail account created to our use in Outlook and it works.But when I try to set it up in CDA, i get "CDAUI2030 Invalid IMAP Server settings. Tr...

Hello, All!In some situations we need to automatically filling of wrap up codes. For example - agent is in the Outbound mode, customer not home, agent push "Customer not home" button, and after call must fill wrap up code "Customer not home". We want...

Hi AllThe configuration guide says"If you use Outbound Option, set Call Waiting to On; otherwise,set it to Off."in the current version is it still required to have busy triggers configured to 2 ? I saw a customer site configured with busy trigger as ...

HiHas any one done transcoding for TTS? I have a customer that has a flat g729 IP telephony deployment. We are installing  UCCE with CVP in comprehensive model. I need know if it is possible to transcode TTS from g711 to g729 and if so how.ThanksVict...

All,in order to optimise some scripts we would need longer than 40 character long global variables. The documentation states the max is 40, but testing it I could store up to 255 char long strings in a persistent global var and could retrieve them ru...

Hi,I've a client with some scheduled Historical reports. He wants to edit one of the report and add few more agents to it. I don't see a procedure listed in Historical Reporting Guide how to modify the settings for an already scheduled report.I hope ...

Today all of my agents are reporting that thier Agent Real Time Displays are not updating with phone calls. I have been all over the server cannot figure out why this is happening.Has anyone had this happen before or know where to look?I am running 8...

Hello Guys,when i try logging to the IPCC enterprise edition, ireceive thre following error.any way to troubleshoot this. I am running it on a windows server..this is the error;slap* application encountered a problem and needed to close. This error o...

Im confused, on the campaign manager one of the settings for the campaigns isRecords to cache.  The Outbound guide says that this is "the minimum number of dialing numbersthat each dialer caches for each of your outbound option skill groups.  Default...