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Dear all,As we know joining a chat session with WIM agents is open for any one who knows the WIM chat link and upon the availability of an agent,My question is that can we add a layer of authentication for any before joining the chat session; in a wa...

Dear All,Actually I have ICM 8.0. and Forgot checked the agent re-skill agent web tool in AW setup, I want to know How is the installation processthis tool .Appreciate your support as usual,Regards,

All,It is very slow to access AppAdmin page, especially items under Subsystems > RmCm. We are running Premium UCCX 802 SU3. Two servers are Cisco 7845I have looked at RTMT, but could not find a clue.Anyone experiencing the same problem?Thanks,Wenqian...

Are there any sample scripts that send a call in one CSQ to another after a certain amount of time?

an error occurred transferring the install image to your hard drive you are probably out of disk spaceHave new media that passed media check new hard drives 146 GB any  ideas??

Hi,I need help in calculating the call abandon in cisco IPCC, i am using RouteError Code=448 from RCD but not confident on this.

Hello, my name is Eric.I want to know where the Cisco Supervisor Desktop extract information about the Agent ACD State Log Display and Agent Call Log Display. I think it is at adwb database, but I want know what table/field it extract this informatio...

Is the procedure to apply a patch after install the same as is in the install guide? In other words, do you have to run the install DVD and choose the patch option?

We have an installation of IPCC Enterprise 7.5 and a CUCM 7.1. We are trying to configure the two systems but we are experiencing issues. We configured the dialer into IPCC and exported the dialer ports. Then, we imported these ports into CUCM as 30V...

Hi All;If I need to know the most agents that getting calls and the most skill group getting calls, how?I can do a query in the database for something can help? Which tables?RegardsBilal

Hi,Trust you are doing well. We have a customer who has a requirement of prioritizing certain VIP callers and flashing it on the Cisco Agent Desktop.I have done the former(priotization) by increasing the priority by 2 in the script by using if statem...

Good day.Is it possible to modify script for math National holidays dates?Now it is working for time of day and day of week rules.I was not able to find easy way set it up for day of month and etc.Is it possible by external XML file or it will be pos...

hi I am installing CVP 8.0.1 and getting this error unabel to launch application to set premission for CVP_HOME/configI am installing CVP on windows 2003 SP2 with French language.RegardsIrfan Tariq