Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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DTMF input in FXS

Hi,We have integrated Voice gateway(3945) with Fax server through FXS line. Once the call reaches the FAX server, it is not recognizing further DTMF input .Does the FXS has the capability to recongnize DTMF?RegardsKrishna

Resolved! Call Manager 5.1 with UCCX 7.1

Dear Team,Our customer has set up of 5.1 call managers with more than 50 braches. This is a centralized architecture. Each branch has SRST and CUE. Customer also has 4 unity servers, meeting place express, presence serve etc.Now customer want to depl...