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Hello, this is a legitimate request for help unlike my last post where my UCM team decided not to load the correct router config and insist that they did......Anyways we cut over to ICM 7.5.10 from .9 to correct some bugs. However, now my WebView rep...

We have a BPO using Avaya overseas.  We are looking to transfer DTMF digits to them for screen pop.  However they advised that they would need the call to connect, they send us a single DTMF digit (say 5 for argument), then upon us receiving the DTMF...

Agents (for UCCX) are not able to log into their soft phones with extension mobility, when they click on 'services' the phone keep on requesting but username & password prompt does not appear on the phone.

Hi All,In the ICM database a column named "Callsreportagainstother" is listed under the table t_Calltype_SG_Interval table .When I checked the ICM schema doco for this field they explained like "Calls that were counted as CallsOfferedRouted but repor...

Here is the user's issue:My Cisco Desktop won't let me review my phone book, nor will it allow me to dial the number using the dialpad on the system - I utilize my phone book to contact parties that I took to a lot, this is the 3rd or 4th time it has...

We are in a migration phase of a customer from Nortel Symposium to UCCX8.0, the CSD have real time display data with the window Voice CSQ Detail thatshows the column Current State of agent and the window Agent Active Call display thatshows the column...

Dears,I've got another strange case while upgrating UCCX from and to mentioned versions. I took backup using PUT from master node and after installing UCCX pointed it in Upgrade from previous menu. In began to load it but showed error FAILED : Import...

Ive read the other threads about executing a Stored Procedures but still need some assistance....After I set everything up I am getting 1 row returned when I click "TEST" in the READ step but the DB GET step is going into the SQL Error branch n execu...

Hi folks,I need to know if we could achieve the following scenario using UCCX 8.0 Agent E-mail.If there is an e-mail in CSQ and no Agent is available then after some particular time the E-mail should route to another queue as we do for Voice CSQs nor...

I have to write an ivr script first time in UCCX for an inbound campaign, can some body guide me on it.

Team - while trying to start an upgrade from UCCX 7 to UCCX 8 the regular back up size is about 400MB tar file.After doing the PUT backup the size of the file on the SFTP server is being reported to me as 19MB - did any one guide me on why the sizes ...

Hi There,I'm still learning how to write scripts, but my issue is how and where do i configure holidays on IPCC?thanks