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Hi, I would like to integrate Microsoft CRM with CUCM and UCCX.I read about Unified CallConnector but I was not able to find out any requirements or compatibility matrix about it, so any answer/link to documentation about it will be appreciated.TIAAn...

Hello,I am having a serious problem that the HDS synchronization is unable to establish peer to the loggers after the purge is completed.Any idea's.It's also causing the AW client to not be able to update the database.I have attached the event viewer...

Hi All, Does anyone have a wav file I can use instead ofputting a call on hold/wait 30 secs/take off hold. I have seen a 30 seconds one around somewhere.Many ThanksPaul

Outbound dialer is not stable andsometime we have to restart the BaImport (process) in Logger to make it workingWe have applied  below SR and ES for the Agent /MR PGICM 7.0_SR4;CTIOS7.0(0)SR2& ES13/ES25We have applied  below SR and ES for the Agent /...

Hi All,Currently I am working on an ACD script for a customer's help desk. The version is UCCX 7.0.1 SR4 Premium. The requirements are once the call is complete and the agent selects the Wrap-Up Data, to send an email to their ticketing system with t...

ryan_bell by Enthusiast
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Hi Team,Please find the below scenario and advice me how to pass AgentID information from Application script to another Application script.Scenario---------- There are two scripts- First script is the main one, which is having two CSQ's- Second scrip...