Contact Center

Hi, I would like to integrate Microsoft CRM with CUCM and UCCX.I read about Unified CallConnector but I was not able to find out any requirements or compatibility matrix about it, so any answer/link to documentation about it will be appreciated.TIAAn...

Hi,We are planning to deploy UCCE 7.5, I have a query what exact OS Version we should be using for the deployment.We are using Windows 2003 Enterprise Server 32 bit, can we use Windows 2003 Enterprise Server R2 32 bitCan we also go ahead with Standar...

I created an ACD application which collects the account number and language information from a caller and also includes an option for the caller to leave a message while they're waiting in the ACD queue.  After taking the message, my script disconnec...

Hello,I am having a serious problem that the HDS synchronization is unable to establish peer to the loggers after the purge is completed.Any idea's.It's also causing the AW client to not be able to update the database.I have attached the event viewer...

We have written a script which allows us to record prompts and then save them to the local hard disk which we then manually deploy to various servers.  Now this works fine when it was on a windows platform as we had direct access to the local hard di...

Hi Folks,     Does anyone is aware of ANY changes when migrating from ccx 7.0.x to 8.0.x?? We are having issues with the script on 8.0.2 since we migrated. The issue is that the system threw back an error when the system attempted to put callers into...

Folks,    I'm here pretty much to give you a heads up on my road towards migrating uccx 7.0.1 SR5 to 8.0.2: 1) First, I took the backup from my uccx 7.0.1SR5 using the PUT tool (pre-upgrade tool). It is straight forward, no big deal on it. Backup sav...

Hi All, Does anyone have a wav file I can use instead ofputting a call on hold/wait 30 secs/take off hold. I have seen a 30 seconds one around somewhere.Many ThanksPaul

Outbound dialer is not stable andsometime we have to restart the BaImport (process) in Logger to make it workingWe have applied  below SR and ES for the Agent /MR PGICM 7.0_SR4;CTIOS7.0(0)SR2& ES13/ES25We have applied  below SR and ES for the Agent /...

Hi All,Currently I am working on an ACD script for a customer's help desk. The version is UCCX 7.0.1 SR4 Premium. The requirements are once the call is complete and the agent selects the Wrap-Up Data, to send an email to their ticketing system with t...

Hi! When i tried to use the below link for IPPA "One button login" i got the following error: http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp (where x.x.x.x is my customers IP address not showed here) <?xml version="1.0" encoding="ISO-8...

Does anyone know or have tried to run UCCX 8 as a co-resident application on the UCS-C series?  It stated in the virtualization guidelines that it is not supported as a co-resident application and must run stand-alone.Had anyone tried this as co-resi...

Hi Team,Please find the below scenario and advice me how to pass AgentID information from Application script to another Application script.Scenario---------- There are two scripts- First script is the main one, which is having two CSQ's- Second scrip...