Contact Center

Hi Members,When agents are trying to login through their IP Phones they are getting the error "HOST NOT FOUND" and are not able to login. The call center was working fine for last 10 months. This is a priority one. Kindly reply for the possible cause...

Which table stores the information about a user (name, username etc.) .Is it LDAP server or MSSQL server? then hw to go to that table ?

Has anyone gotten the archiver to install on a VM?  If so, can you provide any pointers?Thank you,david

Does anyone have a script that I can use as a framework to build my AA? I'm looking for a simple "thankyou for calling ABC company, press 1 for this, press 2 for that" type of scenario. I have been playing around with the sample aa script, but its to...

Hi out there!Do somebody know if i can add a Reason code when a "Not ready" agent dials out to tellthe Wall board, Supervisor and historical reports what activity the agent do?I know that you can set reason codes in CDA and workflows but is it possib...

Can anybody suggest if the CUIC be installed on servers apart from CUIC if the minimum requirements for memory, HDD and CPU is met ?If anybody can suggest specific server models It will be very helpful

I am usinggila-wallboard.  I wondering if anyone has an example of a script that displays one queue stats instead of all the queues stats.  Thanks.

Is anyone aware of a way to track statistics for outbound calls that agents place from their ICD extension using supervisor desktop? or historical reporting?Not interested in outbound option.UCCX 8.5.1 Enhanced

Hy all,when using shceduled report generation with Cisco Historical report, we have the option to save the output file in several formats, like pdf or excel or whatever.i configured the Cisco Historical Report application to generate certain reports ...