Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

CVP 8.0 licensing

Hi All,i'm facing problems upgrading CVP reporting and studio from version 4.1 to 8.0. I was able to upgrade call and vxml server licenses from the operations console, however i am not able to figure out how the rest is upgraded.We've ordered three "...

Resolved! UCCX 8.02 SU1 -> SU2 client upgrades

We're planning an SU1 to SU2 upgrade this weekend.  I know CAD/CSD have an auto-update feature built in.  And our users will have admin rights.But in a previous upgrade (applying SU1) some things went wrong with the client upgrades, and TAC recommend...

Resolved! CCX Upgrade in HA procedure

I'm planning the SU2 upgrade for my 8.02 UCCX cluster.How much can I do during business hours?  We're a low volume call center, so I'm not concerned about load. Can I upload the image to the inactive on node1, then also on node2?  And then of course ...