Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi All,i'm facing problems upgrading CVP reporting and studio from version 4.1 to 8.0. I was able to upgrade call and vxml server licenses from the operations console, however i am not able to figure out how the rest is upgraded.We've ordered three "...
We're planning an SU1 to SU2 upgrade this weekend. I know CAD/CSD have an auto-update feature built in. And our users will have admin rights.But in a previous upgrade (applying SU1) some things went wrong with the client upgrades, and TAC recommend...
I'm planning the SU2 upgrade for my 8.02 UCCX cluster.How much can I do during business hours? We're a low volume call center, so I'm not concerned about load. Can I upload the image to the inactive on node1, then also on node2? And then of course ...
Hi all,We are receiving an alarming number of syslog messages from UCCX 7.0 system with the following content:78928: GMT: %MIVR-APP_MGR-3-TASK_ABORTED: Application task aborted; Application=App[name=ipccappv1,type=Cisco Script Application,id=81,desc=...
Hi,First agent went on Reserved status but his phone didn’t ring then the call was routed to second agent after 2 sec. On the Real time monitoring, it showed 1 contact waiting while first agent is on Reserved status then eventually gets Abandoned. P...
If go for a hardware & software upgrade for IPCC Express from 4.0 to 8.5 then can I utilize the currently in use agent licenses with new hardware & software as well.
For a particular agent we are not able to view any data in the below mentioned template ""agent06: Agent State Trace Detail By Events""while the same template is showing data for other agents ,every other template is showing data but not this one.
Client with UCCX 7 Premium expressed interest in a possible integration to ADP for agent payroll. Anyone with info please share.Thanks,Brian
Hi there,Just looking for a good way of troubleshooting this problem.When the supervisors run the “agent summary report” it contains only 1 agent in it rather then the 30 odd. This happens for one team only. When the report is run for all the other t...
Hi all,When I run the Domain Manager to add more instances to my ICM, it returns an error:ICM Domain Manager ErrorError updating the member of SQLUser and WVScript groups.Please help me on this.Thanh
HI all,Anybody know how can I see a Historical Report Based on a ANI prefix?For exemple:Number of calls received from the city X with the ANI Starting with 9345XXXXXAny help will be appreciated,Regards,
Hi,We have a customer thats running UCCX 7.0.1 and they would like to display how many calls are in the queue on the phone itself. Is it possible to do this on the phone or on the CAD client?Thanks,Mike
Hi, We are using UCCX 7.0 with CAD 6.0. Is it possible to set the default state of the agent to Ready when they login to their CAD.Right now, they go to the default Not Ready state one they login.Thanks,DM
I am trying to restore an IPCC-HA cluster ( 2 node )I have all CUCM up ( Publisher + 2 Sub )The error that I have in the gui wizzard to restore ; it can't reach Call manager, I don't know why... the publisher is in the same Vlan I also configure the ...
Folks, We are getting this error on our CCX 7.01.SR5. Our CUCM is running 8.0.3 as you can see on this:ERROR VOIP2066 Could not initialize the connection to the CallManager database. AXL error: [18: SPLKAXL_RET_GET_CM_LIST_FAILED].ERROR VOIP2048 Co...
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