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My CUCM is version 12.5 and UCCX is version 12.5 (SU1). I configured a Cisco Jabber on agent's laptop. The agent's cisco Jabber and desk phone using the same extension. The Agent ever logged in to finesse with cisco Jabber successfully. Now the agent...

yuexp0929 by Level 1
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Hi, Can any one help to get the following license attached? We need to understanding the Cisco UCCX agent license requirement.What is the relation between IVR port and Seat license? If we need 10 agent what will be the premium seat license and IVR ...

Hello Folks,We are running an on-prem UC infrastructure CUCM v14 with PCCE 12.6 and one of our business units wants to present customer information (screen-pop and user data information) from their cloud-based SugarCRM to the agents.  Does anyone hav...

Hi All,   Anyone knows the UCCX script logic or any node used to collect the alphanumeric ? I know how to collect the digits but stuck in how to collect the alphabets.   Best regards, Vinod   

Do we have any PCCE with Amazon Lex or Azure Bot integration in production. If yes, can someone help on the high level tasks required from CC perspective.Also, which AI is recommended among- Yellow, Consilium, Kore, Expertflow, 24/7 and Cisco IMI as ...