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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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HiWe have UCCX 12.5 and we use finesse agents.When logs in for the first time we get some security warnings.Is there a way to upload the self signed certificate from UCCX/Finesse in Chrome (version 91) to trust the site directlyI tried several things...

j.huizinga by Frequent Contributor
  • 808 Views
  • 2 replies
  • 0 Helpful votes

hello, we are trying to implement the extend and connect feature on ccx System version: 12.5.1.10000-31 (ES03-93)and having a hard time finding in the documentation what is the application that allows agents to log and set phone number they would lik...

FG10 by Beginner
  • 920 Views
  • 2 replies
  • 0 Helpful votes

When the caller is dialed to IVR,  "Thank you for calling" (1-2 s interval) "Thank you for calling" (1-2 s interval)...would be heard repeatedly by caller. The phones themselves ring, but agent cannot heard any voice from the call after picking up. S...

Tony Li by Beginner
  • 488 Views
  • 2 replies
  • 0 Helpful votes

Hi all, I am using UCCX 10.6 with co-resident CUIC and need to generate a report with custom variables. However, when I try to filter on some of the fields I need, (such as Original Called Number, Called Number, and Calling Number) the search will no...

When the call is dialed from IP Phone to the UCCX application, "Please hold for the next available representative" would not be played after the prompt file is played. However, when a call dialed from PSTN to the same UCCX application, "Please hold f...

Tony Li by Beginner
  • 569 Views
  • 3 replies
  • 5 Helpful votes

Hello All,In CUIC I have noticed that 2 of our Report Users have Subcategories or Folders in which I am unable to see the contents of those folders, i.e. I cannot see the Reports saved in those folders, even as the Super Admin user.If the User who cr...

Hi Team, I am looking for adding a GSM number as a pilot number for my UCCX inbound IVR.  Can I achieve this  ? Is there any supported GMS gateway\ module for IVR. I understand if the DTMF method of the GSM gateway support the DTMF methods supported ...

Sinu by Beginner
  • 503 Views
  • 1 replies
  • 5 Helpful votes