Contact Center

Greetings, We will be moving on up to UCCX8.0 and wanted to know if there are any new features with UCCX8.0 that would help Call Centers with reporting or just anything new in general.Also we have been using Wallboard with UCCX5.0 and want to know if...

Hi,We are using Cisco ICM 7.5.9 with outbound option. We are running various campaigns. IVR Based and agent based. We want to give more priority to agent based campaigns over ivr based campaigns. We want agent to be in talking state as max as can. pl...

Hello All,Do you guys have any idea why the engine is not available? Please see the attached file.UCCX (TAPS) version : 7.0(1)CM version :  7.0(2)Thanks,MK

I have customer integrating CAD (on UCCE 8.5) to CUPS (8.5).The CUPS infrastructure is being built to log IM chats.A question has been raised on whether or not CAD's IM chats would be logged?I'm told it may depend on whether CAD uses XMPP, or SIP/SIM...

I am not sure if this can be done, so any help would be greatly appreciated. I have a basic script that one number comes into today. The group is wanting a primary login and two secondary logins and those logins assigned to three different phones. Th...

does anyone have a copy of ringback.wav that is localized for germany.  I am installing CVP for a company with sites in germany and they dont want the ringback to sound like US ringback.  Of course CVP does not come with it and a google search is pro...

I have had this problem once before cant remember what I did to get around it.  I changed my compatiblity mode in CCX Editor but still wont let me open a script."Failed to load script file"java.array.lang.indexoutofbounds exception3184

Hi all,I have an uccx 7.0 SR5 HA environment. Recently I have noticed that the appadmin webpages of my two servers are not reflecting the same information. In my standby server I am not able to acces all of my applications and I can't see my telephon...

Hi All,We are just installing CUIC integrated to UCCE 8.0 and seem to be having a problem with Agent Real Time reports.When running the reports we can select the agents configured within ICM however the report is blank once run.The problem also effec...

Hi,We recently migrated from CUCM 4.2 to CUCM 6.1.5 and we experience a delay of about 30sec in agent to agent transfers. Any suggestions?

It has been a while and this is my first UCCX 8.5 deployment since it is so new. I am assuming the scripting is the same. Has anyone done a Pay by Phone on UCCX using authorise.net and if so do you have an example.Also I have created a script that wi...

We are starting to make use of the Outbound Dialer functionality.  We've setup a TEST campaign with a TEST queue with TEST Agents in the queue.  We can upload contacts into the campaign but once we've done that it appears we have little or no visibil...

Using UCCX8 Historical Reporting, I can create/view reports interactively.  Then I select Export, select Excel, and I'm given a whole dialog box of options about how to format the Excel export.However, if I schedule the same report to run weekly, and...