Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! UCCX Join MS domain

Hi all,I have uccx 7 integrated with cucm 7. My uccx servers were not placed in a network domain but now after all of the configuration is done my customer is asking me if we could place those servers in MS AD Domain.Could that be done without proble...

uccx 8 script dtmf digits wrong interpretation

Hi,I have uccx 8.I have a script with a menu. When calling from many different type of phones and countries the menu script works correctly.When calling from iphone the system gets 22 instead of 2 (I mean that the user from iphone press 2 but the scr...

liettig by Beginner
  • 4 replies
  • 0 Helpful votes

Marking calls as handled

Hi, I'm having trouble marking calls as handled for the CSQ. I'm basically trying to build a script that uses onexception step which catches when contact goes inactive (hangs up), I then check the duration of the call, and if the call is shorter than...

Resolved! CUCCX 7.0 integrate with CUCM issue

I have this newly installed UCCX 7.0 needs to be integrated with CUCM 7.1. I followed the steps for the integration with axl user created. Theintegration seems successful with the summary page. But when I checked in CUCM,  I don't see rmcm account ge...

qinzhou by Cisco Employee
  • 4 replies
  • 0 Helpful votes

Resolved! Historical Reporter Rights

Hello,We've run into a little bit of an issue.  We're rolling out a few small call centers using UCCX8 and are having a problem getting the Historical Reporter to run correctly.  We install the reporter as an admin but the client has limited rights o...

ecornwell by Explorer
  • 3 replies
  • 0 Helpful votes

Multilanguage based Ivr script

Hi,I have IPCCE 7.0 setup with IP/IVR 7.0. Currently setup is running with single language option but there is requirement for one other regional language option for callers. Nuance ASR also being used for voice recognition.Should we use the same scr...

Resolved! Upgrade CAD from 7.2 to 8.0

Hello,I have a customer whom i was upgrading his contact center from 7.5 to 8.0 , he has a seperated PG's from the loggers so there is no SQL server installed on the PG's , the CAD server 7.2 resides on the PG's , the upgrade to version 8.0 for the w...

Managing Dialing List

hi, I need some input on managing the dialing list table (DL_xxxx_xxxx) ie i would like to delete records based on few conditions. But i will be removing the records whose status is 'Pending', meaning not sent to the dialer.Have anyone tried this o...